Retail & Consumer Goods | Experience cloud

The out-of-the-box customer service platform built just for retail.

Retail Ecommerce Woman Device White Bg

A better way to connect with, care for, and know your customers—wherever, whenever.

A retail-specific solution that drives business value from day one.

Increase customer satisfaction and loyalty.
Improve agent experience and retention.
Boost visibility and profitability.
Resolve Collections Disputes

Increase customer satisfaction and loyalty.

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Improve Agent Experience Retention

Improve agent experience and retention.

Boost Visibility Profitability

Boost visibility and profitability.

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The outcomes speak for themselves.

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Increase in average order value and CSAT scores.

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Increase in occupancy rate.

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Reduction in manual work.

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Call deflection rate.

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Reduction in interaction costs.

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Decrease in agent effort.

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Reduction in authentication time.

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Reduction in ramp time and attrition.

Explore key use cases and capabilities.

Streamline and automate common retail inquiries.
Provide self-service with a human touch.
Connect with your customers across all channels.
Empower employees with tools and insights to succeed.
Leverage data to optimize performance and operations.
Alorica

Partnerships for you to scale with optimal support.

Hear why our customers love Talkdesk.

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