The out-of-the-box customer service platform built just for retail.
Talkdesk Retail Experience Cloud™ unifies the customer journey across digital and physical channels.
A better way to connect with, care for, and know your customers—wherever, whenever.
Talkdesk Retail Experience Cloud is an AI-powered, end-to-end customer service platform specifically made for retailers to drive brand loyalty and customer lifetime value across digital and physical channels.
A unified view of all customer interactions enables brands to meet customers where they are. Pre-configured retail workflows and scripts ensure that value is added to every conversation. And intelligent bots that are fluent in retail accelerate speed to resolution.
A retail-specific solution that drives business value from day one.
Improve agent experience and retention.
- Improve productivity and collaboration.
Equip online and in-store associates with customer interaction and transaction history in a single pane of glass.
- Reduce training and turnover.
Empower your team—no matter how new—to do their best work with AI-assistance, retail workflows, scripts, and access into digital shopping carts.
- Optimize and empower your workforce.
Personalize employee improvement opportunities based on customer feedback, transcripts, and KPIs.
Boost visibility and profitability.
- Drive customer lifetime value and loyalty.
Equip your team with tools to foster customer relationships and make product recommendations in every conversation.
- Maximize your tech stack and reduce costs.
Improve time-to-value with an intuitive platform, out-of-the-box integrations, and easy-to-build connections.
- Improve real-time reporting and visibility.
Proactively share insights gathered from your contact center to all functions of your organization.
Hear why our customers love Talkdesk.
Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.