Extend customer service beyond the contact center to improve customer experiences.

Extend service beyond the contact center with employee collaboration.

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Extend customer service beyond the contact center by connecting each team member with the rest of the organization. By orchestrating talent and promoting knowledge sharing across the company, you can use team collaboration to achieve critical customer outcomes and drive loyalty.

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Bring tools and people together to deliver better customer experiences. Talkdesk integrates your contact center, phone system, and collaboration tools for seamless communication between departments, teams, and employees.

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features

Get your teams talking with a modern cloud business phone system.

Talkdesk Phone

Connect contact center agents with the rest of the organization and improve employee collaboration.

Talkdesk Microsoft Teams Connector

Enhance team performance by enabling agents to easily call-on experts across the organization within a single interface.

Talkdesk Zoom Connector

Leverage real-time alerts and messages to optimize your contact center operations.

Talkdesk Slack Connector

Gain the benefits of a leading cloud-native contact center solution with Talkdesk CX Cloud, while maintaining your existing telephony infrastructure and carrier relationships.

Talkdesk BYOC

Connect team members across all departments of the organization. Facilitate successful team collaboration to solve complex problems faster and resolve issues on the first contact.

Easily share contact center customer insights across your organization. Drive product, service, and go-to-market strategy with real-time relevant data.

Realize significant cost savings and benefit from the simplicity of managing everything with collaboration software and a single user experience.

Improve employee collaboration by integrating your centralized communication tools with your contact center apps. This enables your agents to easily find the most available person with the right information or expertise to get the answers they need. The ability to consult with experts in real time through collaboration tools helps your agents improve customer satisfaction by reducing resolution time.

How can you improve employee collaboration?

Using an employee collaboration tool can reduce costs, increase revenue, and create a collaborative team environment, but that’s not all. With fewer apps to maintain and tighter network integration, agents across the company can collaborate on a single goal: serving your customers. Prioritizing team communication can take your customer satisfaction to the next level.

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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Improve CX via employee collaboration

How unified communications and contact center integration drives business success

Benchmark your contact center KPIs

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Talkdesk flexibly integrates your contact center, phone system and collaboration tools for seamless communication between departments, teams and employees.

Extend service beyond the contact center with employee collaboration.

A better customer experience. Together.

Integrated solution.

Collaboration. Simplified.

Single platform.

Talkdesk Phone

Plug-and-play communication.

Talkdesk Microsoft Teams Connector

Talkdesk Zoom Connector

Talkdesk Slack Connector

Talkdesk BYOC

Real-time response.

Rich customer insights.

Reduce complexity.

FAQs.