solutions | Government & Education

Redefine public sector experiences for every stakeholder.

A modern cloud contact center platform for government entities and educational institutions.

Redefine The Citizen And Student Experience
Government Education Simplify Access

Simplify access to government information.

Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation and machine learning (ML) to route complex inquiries to live agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.

Feedback Highest Call Quality

Improve reliability to better serve stakeholders.

State and local government entities are relied upon for guidance, especially during crises. Explore how to rapidly achieve elasticity and scalability to serve as a trusted source of vital information. Talkdesk CX Cloud is FedRAMP In Process and offers the most comprehensive set of company security certifications and standards across information security, privacy, and engineering security. We also stand by our performance with an industry-leading voice quality and uptime SLAs.

Automate Compliance And Ensure Adherence

Enable government employees for remote work.

Empower agents to work from anywhere with security in mind. Leverage AI to identify patterns and provide visibility into network health, agent activity, vulnerabilities, and suspicious behavior.

Embrace the future of remote work environments with high security standards and regulatory compliance, while safeguarding sensitive citizen data.

Build Trusted Stakeholder Relationships Education

Build trusted stakeholder relationships.

No matter the audience, Talkdesk offers the flexibility education teams need to manage their communications effectively for every department. Embrace a single contact center platform that serves as a strategic, business-driving asset for the entire university. Deliver consistent, convenient communication that strengthens student, alumni, and faculty relationships.

Hear why our customers love Talkdesk.

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