CLOUD CONTACT CENTER SOFTWARE
Contact Center su Claud di Talkdesk alimentato dall’IA e Customer Experience Automation (CXA) in un’unica suite potente.
Deliver AI-powered omnichannel service tailored to your industry—and built to scale with you.
Results that speak for themselves.
Real stories from businesses transforming CX with Talkdesk cloud contact center.
Metti fine al cattivo Servizio Clienti con la potenza di Talkdesk CXA.
Talkdesk aiuta le aziende a fornire un servizio omnicanale senza interruzioni e basato sull'intelligenza artificiale su larga scala. La nostra affidabile, flessibile e innovativa piattaforma Contact Center su Cloud ora include Talkdesk customer experience automation, liberando la potenza dell'intelligenza artificiale automatizzata per trasformare il servizio, le vendite e il supporto in tutta l'organizzazione.
Automatizza ogni fase del percorso del cliente.
Our Talkdesk CX Cloud and Industry Experience Clouds platforms include Customer Experience Automation-powered AI agents to automate and scale service, sales, and support processes across the entire CX lifecycle. We’re putting powerful technology into the everyday tools that make customer service the best it can be.
Talkdesk cloud contact center software helps enterprises deliver seamless, AI-powered omnichannel service.
Talkdesk CX Cloud enables enterprises to provide AI-powered omnichannel service—with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Contact center solutions for every industry.
We know every industry is unique. That’s why we offer industry-specific cloud contact center solutions pre-integrated with core systems, featuring custom workflows, automation, and AI trained for industry expertise. AI agents handle common tasks and deflect calls, while pre-built processes automate agent work. No-code tools make it easy to configure and optimize without starting from scratch.
Servizi Finanziari.
Progettato per soddisfare le esigenze specifiche della CX delle banche, tra cui la gestione dei conti, i prestiti, i pagamenti e le riscossioni.
Assicurazioni.
Creato appositamente per unificare il percorso del cliente attraverso servizi polizze, sinistri e nuove attività.
Healthcare Experience Cloud.
Per i prestatori
Progettato per soddisfare le principali priorità dell'esperienza del paziente (PX) dei prestatori di servizi sanitari in termini di accesso ai pazienti, servizi ai pazienti e ciclo delle entrate.
Per gli Organismi cui incombe il pagamento
Tailored to meet payers’ priorities across member engagement, service delivery, and cost management.
Retail Experience Cloud.
Per i Retailer
Purpose-built as a contact center solution to unify the customer journey across digital and physical channels.
Talkdesk CX Cloud Government Edition.
Per enti governativi e istituti scolastici
Progettato appositamente per soddisfare i più elevati standard di sicurezza in termini di riservatezza, integrità e disponibilità delle informazioni.
Travel & Hospitality Experience Clouds.
Per gli operatori del settore viaggi
Sviluppato per soddisfare le esigenze uniche dei passeggeri, alimentato da comunicazioni proattive, integrazioni predefinite con sistemi di viaggio critici (GDS, CRM, Loyalty) e agenti IA addestrati per esigenze specifiche di viaggio.
Per gli operatori del settore hospitality
Soluzione progettata appositamente per costruire relazioni più forti con gli ospiti e favorire la fidelizzazione attraverso un servizio costante nella gestione delle prenotazioni, nella risposta alle richieste del servizio in camera e nella personalizzazione dei soggiorni.
Commercial & Residential Services Experience Cloud.
Per fornitori di servizi on-site che includono riparazioni domestiche, erogazione acqua, cura del verde, reti di franchising e altro ancora.
Offri un supporto rapido, preciso e personalizzato in ogni fase del customer journey. Unificando programmazione, assegnazione degli interventi, fatturazione e comunicazioni con un'automazione intelligente, i fornitori di servizi accelerano la conversione dei lead, riducono i costi e rafforzano la fiducia dei clienti.
An open platform with 70+ contact center integrations.
Maximize existing technology investments and increase business agility by integrating Talkdesk with your business-critical systems, such as CRM, collaboration, and core industry applications.
A trusted, flexible, and innovative enterprise cloud contact center platform.
Talkdesk ha una comprovata esperienza nella modernizzazione del servizio clienti, con una profonda esperienza nel settore e una piattaforma affidabile e scalabile, che serve clienti aziendali in oltre 100 Paesi.
Sfrutta le migliori risorse per contact center del settore.
Talkdesk supports your success with expert services, a connected community, and a global partner network.
Leader di mercato.
As a recognized leader in cloud contact center solutions, Talkdesk combines industry expertise and cutting-edge technology to help organizations deliver world-class customer experiences.
G2 Grid® Scoring
Talkdesk nominata da G2, Leader in Software per Contact Center.
4,4 su 5 stelle
Domande frequenti.
A cloud contact center is a customer service solution hosted in the cloud that manages interactions across channels like voice, chat, and email. It offers greater flexibility, scalability, and easy integration with other business tools.
Cloud contact center solutions facilitate the best customer experiences with omnichannel engagement, optimized calls, and other tools for improving customer interactions. They also enable contact centers to perform call monitoring and manage a distributed workplace of agents, leading to a better customer experience. In addition, cloud call center software can help companies manage their security compliance, set up standards and evaluations for improved agent performance, and more.
A cloud-based contact center is designed for today’s fast-paced world, meeting customer expectations for faster, higher-quality support. With features like integrations, centralized dashboards, security, and automation, a cloud-based solution like Talkdesk improves service quality while reducing long-term costs and saving time. It also enhances the agent experience by minimizing tech issues and enabling remote work from anywhere with an internet connection.
A cloud contact center solution can be implemented in a matter of weeks. This is a stark contrast from the setup time required for on-premise contact center solutions, which can require months of physical installation, provisioning, configuration, and deployment. In addition, adding new agents with a cloud contact center solution only takes a few minutes, while it often takes a few days (or weeks) for in-person call centers.
A cloud contact center platform integrates AI to automate tasks and improve customer experience. It uses AI-powered tools like self-service options, AI virtual agents, and customer experience analytics to enhance service quality and boost agent efficiency.
Businesses can boost customer satisfaction with a cloud contact center by adding features like automatic call distribution, interactive voice response (IVR), and multi-channel integration to streamline interactions. Talkdesk can also help improve backend operations, enabling more productive agents, real-time analytics, and reliable business continuity for a better overall experience.
Traditional contact centers rely on physical locations, making it harder to manage agents in today’s distributed, remote work environment. They often struggle to keep up with modern customer expectations and technology demands. A cloud contact center enables seamless customer engagement across remote teams without losing quality. Solutions like Talkdesk let managers monitor performance and support agents from a single, virtual platform.