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Customer experience. A better way.

Tiago Paiva

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Tiago Paiva Customer Experience

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Contact center automation: The ultimate guide

Le tendenze dei contact center

Contact center automation: The ultimate guide

Celia Cerdeira

Di Celia Cerdeira

How can AI agents for voice power human-like conversations?

Intelligenza Artificiale

How can AI agents for voice power human-like conversations?

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

Celebrating inspirational Talkdesk women breaking barriers in CX

Talkdesk

Celebrating inspirational Talkdesk women breaking barriers in CX

By Amy Payne

Contact center vs. call center: What’s the difference and why it matters

Le tendenze dei contact center

Contact center vs. call center: What’s the difference and why it matters

Celia Cerdeira

Di Celia Cerdeira

What are AI agents? Benefits, types, and use cases

Intelligenza Artificiale

What are AI agents? Benefits, types, and use cases

By Toussaint Celestin

Women breaking barriers in CX: Leadership opportunities

Supporto Personalizzato

Women breaking barriers in CX: Leadership opportunities

By Amy Payne

Se i tuoi clienti non smettono di contattarti alle 17:00, perché il tuo contact center dovrebbe smettere di rispondere?

Intelligenza Artificiale

Se i tuoi clienti non smettono di contattarti alle 17:00, perché il tuo contact center dovrebbe smettere di rispondere?

By Munil Shah

BankUnited crushes CX with 104% increase in NPS

Supporto Personalizzato

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Women breaking barriers in CX: Leading the way with AI

Supporto Personalizzato

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Beyond ROI—the untapped value of a cloud contact center

Le tendenze dei contact center

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

Supporto Personalizzato

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

How can AI agents unlock value for healthcare organizations?

Assistenza Sanitaria e Scienze della Vita

How can AI agents unlock value for healthcare organizations?

Patty Hayward

By Patty Hayward

Intelligenza Artificiale

Customer experience. A better way.

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From cost to value: How does your contact center stack up?

Le tendenze dei contact center

From cost to value: How does your contact center stack up?

By Clayton Lougée

Net Promoter Score (NPS): What it is and how to measure it

Le tendenze dei contact center

Net Promoter Score (NPS): What it is and how to measure it

Celia Cerdeira

Di Celia Cerdeira

Citizens first: Modernizing public sector CX with a cloud contact center

Trasformazione Digitale

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Is the healthcare contact center ready to impact value-based care?

Assistenza Sanitaria e Scienze della Vita

Is the healthcare contact center ready to impact value-based care?

Patty Hayward

By Patty Hayward

How agentic AI stole the show at NRF

Vendita al dettaglio e Beni di Consumo

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

Agentic AI explained: How autonomous decision-making is shaping the future of AI

Intelligenza Artificiale

Agentic AI explained: How autonomous decision-making is shaping the future of AI

By Toussaint Celestin

What is customer effort score (CES) and how to measure it?

Le tendenze dei contact center

What is customer effort score (CES) and how to measure it?

Celia Cerdeira

Di Celia Cerdeira

Stop guessing! Measure your way to CX success

Le tendenze dei contact center

Stop guessing! Measure your way to CX success

By Clayton Lougée