Offri un servizio clienti moderno per una migliore esperienza dei cittadini e degli enti pubblici.

My name is Anisha Cathey. I am with Las Vegas Valley Water District. I'm a customer care supervisor on the operations side of the house. When Talkdesk, you know, approached us as a vendor of implementing a new contact center solution, we wanted to make sure and have a relationship with our with our vendor. We wanted to make sure that our vendor understood exactly what we were trying to do with our contact center. Implementation is always a scary thing. Right? You know, you're going in and somebody's coming in and just to get to know your business. But so far, it's been such a smooth ride with Talkdesk. We've had, white glove service. Any question that we've had is always answered. We've been, really collaborating with our Talkdesk SMEs, our subject matter experts, and they've been giving us suggestions on how we can improve our business, how we can better utilize the product. With AI, it's one of those things where it's super interesting. I see a lot of people are intimidated about implementing it into their contact centers or or their way of life or their business, but it's one of those things that really has your eyes open. You know, you hear the common myths about they're replacing humans, they're replacing employees, and things of that sort. There's still a human touch always needed. You know, AI can only go as far as as we allow it to go. And we are really excited about introducing an IVA into our contact center because we feel like having that extra, assistant is going to benefit us. It's going to reduce call volumes. Customers are going to love it because they'll be able to self serve. So that was one thing that really attracted us to the Talkdesk platform was it was simple yet effective, and that's what we wanted for our contact center.