Libera il potere dell’orchestrazione multi-agente.
Bring a new era of automation to your workflows with specialized AI agents that work together seamlessly to manage complex, end-to-end processes and deliver adaptive, scalable customer experiences.
Una svolta a livello di Automazione e Scalabilità.
Exceed customer expectations with the unified Customer Experience Automation (CXA) platform, powered by multi-agent orchestration. Specialized AI agents coordinate seamlessly to automate complex, multi-step processes without losing context or requiring manual handoffs.
Multi-agente
Intelligent coordination for every workflow.
Specialized AI agents work together as a coordinated team across systems to achieve shared goals and ensure connected, efficient automation from start to finish.
LIMITLESS GROWTH
Automatic scalability.
Add new AI agents with specific skills, and the multi–agent orchestration automatically integrates them into existing workflows without requiring retraining or reprogramming.
SICUREZZA E CONFORMITÀ
Built for trust.
Enterprise-grade guardrails and policy controls ensure every AI agent is aligned to safety and compliance, keeping automation accurate and accountable.
Start orchestrating outcomes with synchronized AI working in a continuous cycle that redefines CX.
Automazioni specifiche per il settore
Pre-built industry-specific automations accelerate deployment for strategic use cases and deliver faster time to value.
Data Cloud
Aggregates interaction data across systems of record, channels, and knowledge sources to power automation discovery, personalization, and learning.
Knowledge creator
AI-powered analysis of unstructured data generates new insights, updates responses, and improves accuracy automatically.
AI Agentica
Build, test, and deploy new automated workflows quickly without coding or requiring data science expertise.
Multi modal
Connects interactions across voice, digital, email, and web – ensuring context moves seamlessly across multiple separate engagements.
Multi lingual
Supports more than 59 languages, allowing customers to interact and get assistance in their preferred language.
Talkdesk CXA
Customer Experience Automation.
See how our Customer Experience Automation platform empowers you to continuously discover, build, orchestrate, and measure AI-driven experiences that transform the entire customer journey.
Pronto a dare un'occhiata a queste funzionalità in azione?
Risorse correlate.
Multi-agent orchestration FAQs.
Multi-agent orchestration is the coordination and management of multiple AI agents working together to complete complex tasks. Each agent is specialized for certain functions—like data retrieval, analysis, or customer interaction—and the orchestration layer ensures they collaborate efficiently. This setup allows workflows to run dynamically and intelligently without constant human intervention.
The key benefits of multi-agent orchestration include scalability, adaptability, and enhanced efficiency. Since multiple agents can operate simultaneously on different aspects of a process, tasks are completed faster and with fewer errors. It also promotes better resource utilization, as each agent focuses on what it does best. In enterprise environments, this approach improves flexibility, allowing teams to easily integrate new agents or adjust workflows as business needs evolve.
Traditional automation relies on rigid, rule-based workflows that are effective for repetitive, predictable tasks but struggle with nuance or change. Multi-agent orchestration, by contrast, brings adaptability and intelligence through communication between autonomous agents. These agents can make decisions, share context, and adjust behavior based on real-time data. While traditional automation follows linear logic, multi-agent orchestration supports dynamic collaboration, enabling more complex, end-to-end processes that mimic human problem-solving and decision-making.
In customer service, multi-agent orchestration can unify various intelligent agents—such as chatbots, sentiment analyzers, CRM connectors, and task automation bots—into one cohesive workflow. For example, one agent might interpret a customer’s issue, another retrieves relevant knowledge-base content, and a third drafts a personalized response for a human agent to review. It can also automate escalations, summarize conversation history, and manage service-level priorities.
By orchestrating AI agents to handle repetitive or time-consuming tasks, human agents gain more time to focus on complex customer issues that require empathy and judgment. Agents benefit from AI-generated insights, real-time suggestions, and streamlined access to relevant data—all orchestrated seamlessly in the background. This results in shorter resolution times, higher-quality interactions, and a more satisfying experience for both customers and employees.