Contact Center Trends

What is call center software and how does it work?

Celia Cerdeira
By Celia Cerdeira

0 min read

woman agent with a computer using call center software to handle interactions
Contacbabel Decision Makers 2022 Guide


The 2022 US Contact Center Decision-Makers' Guide

Celia Cerdeira

Celia Cerdeira

Célia Cerdeira has more than 20 years experience in the contact center industry. She imagines, designs, and brings to life the right content for awesome customer journeys. When she's not writing, you can find her chilling on the beach enjoying a freshly squeezed juice and reading a novel by some of her favorite authors.