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CUSTOMER EXPERIENCE ANALYTICS | REAL-TIME DASHBOARDS

Talkdesk real-time dashboards for CX analytics.

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Make timely and better-informed decisions to drive contact center performance with Talkdesk Live™. Customize dashboards, set alarms, and share live performance metrics to track your KPIs in real-time and motivate teams to deliver an outstanding customer experience.

Instant view of performance for faster data-driven decisions.

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Identify trends, detect performance pitfalls, and take action instantly allocating resources to provide the best experience for your customers.

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Set meaningful alarms to monitor call performance at all times. Drop into calls in real-time to coach agents or talk to customers directly for superior results, even in challenging interactions.

Get the visibility on the KPIs you need like service level, abandon rate, wait time, handle time, and more to make informed decisions fast. Create your own dashboards and customize visualizations to supervise performance at all times.

Stimulate a performance-driven culture by giving your team constant visibility into their results against targets in real-time.

Leverage a library of pre-built dashboards to quickly visualize the most relevant insights.

Pre-built dashboards

Create fully customized dashboards with only a few clicks.

Custom dashboards

Display all your relevant metrics for everyone to see on any screen.

Wallboard mode

Don’t miss a single issue by setting conditional rules for real-time alerts.

Real-time alerts

Gather essential information about each interaction and drop-in on live calls to coach agents in real-time with call barging.

Agent monitoring

Drive customer experience excellence by integrating real-time contact center data in your CRM, BI, and other core systems.

Live API

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UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

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Zumiez

2021 Talkdesk global contact center KPI benchmarking report

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Thanks - the Talkdesk Team.

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Experience the modern cloud contact center platform for every industry.

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Manage performance against contact center SLAs with real-time dashboards. Drive better contact center performance with Talkdesk Live. Request demo.

Talkdesk real-time dashboards for CX analytics.

Instant view of performance for faster data-driven decisions.

Act in real time.

Quality and performance.

Display what matters.

Motivate your team.

Talkdesk Live features.