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Companies around the world rely on Talkdesk to provide modern customer service.

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Talkdesk offers a modern cloud contact center platform for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics, all on a single, unified platform.

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With Talkdesk, I can focus on what is important to customers, instead of fighting with our phone system. Not having to worry about your technology is half the battle.

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Broadest suite of native apps. 
One unified platform. 
One user experience, device agnostic.

Native

Flexible to change with your business with low-, no-, and custom-code tools. 
Customizable Workspace, reporting &amp; integrations. 
“Clicks not Code” administration.

Adaptable

60+ pre-built integrations. 
Easy custom integrations. 
AppConnect Marketplace.

Integrated

30+ security certifications. 
Companies around the world rely on Talkdesk to optimize their most critical customer service processes. 
Authentication &amp; Threat Protection.

Trusted

Fast deployment. 
Fast onboard. 
Fast time to value.

Intuitive

Powerful AI platform. 
AI-based apps to automate customer self-service, empower agents, mitigate fraud, and operationalize AI. 
Human-in-the-loop technology with AI Trainer.

AI for every day

features

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

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