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Companies around the world rely on Talkdesk to provide modern customer service.

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Talkdesk offers a modern cloud contact center platform for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics, all on a single, unified platform.

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With Talkdesk, I can focus on what is important to customers, instead of fighting with our phone system. Not having to worry about your technology is half the battle.

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Broadest suite of native apps. 
One unified platform. 
One user experience, device agnostic.

Native

Flexible to change with your business with low-, no-, and custom-code tools. 
Customizable Workspace, reporting &#038; integrations. 
“Clicks not Code” administration.

Adaptable

60+ pre-built integrations. 
Easy custom integrations. 
AppConnect Marketplace.

Integrated

30+ security certifications. 
Companies around the world rely on Talkdesk to optimize their most critical customer service processes. 
Authentication &#038; Threat Protection.

Trusted

Fast deployment. 
Fast onboard. 
Fast time to value.

Intuitive

Powerful AI platform. 
AI-based apps to automate customer self-service, empower agents, mitigate fraud, and operationalize AI. 
Human-in-the-loop technology with AI Trainer.

AI for every day

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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