Create and deploy customer surveys with Talkdesk Feedback.
Improve customer satisfaction by gathering insights that will empower you to serve them better and increase customer loyalty.
Exceptional CX begins with better feedback.
Talkdesk Feedback™ puts the voice of the customer at the heart of the contact center. Easily create and deploy surveys to capture, analyze, and act on customer feedback. Gain the insights you need to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.
Effectively capture customer feedback.
Improve response rates by meeting your customers where they are. Deploy SMS and IVR surveys to guarantee every customer has their voice heard.
Analyze and act on areas of opportunity.
Your customers have spoken—now what? Use a real-time feedback stream to closely monitor and act on individual customer issues as they arise, or leverage filters to discover and explore emerging trends that can help you refine your CX strategy.
Integrate customer feedback and contact center data.
Correlate customer survey results with contact center data to develop a more holistic view of the customer experience and agent performance. Pinpoint customer journey roadblocks, evaluate agent skills with greater context, and make confident CX decisions by combining feedback and operational data.