Call Center

12 Call Center KPIs & Metrics to Track for Success

The Manager’s Guide to Contact Center Benchmarking

In order to develop and innovate in an ever-progressing industry, benchmarking must be prioritized as part of a strategy used to initiate the integration of new ideas and methods in your contact center.

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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