Call Center

12 Call Center KPIs to Track for Customer Success

12 Call Center KPIs to Track for Customer Success
by Shauna Geraghty

April 13, 2017

min read

2019 Talkdesk Contact Center KPI and Benchmarking

Explore the role of key performance indicators, how to define and measure success, and the trends across common metrics in this new report!

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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