Call Center Monday April 13, 2015

12 Call Center KPIs to Track for Success

The Manager’s Guide to Contact Center Benchmarking

In order to develop and innovate in an ever-progressing industry, benchmarking must be prioritized as part of a strategy used to initiate the integration of new ideas and methods in your contact center.

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.