Call Center

12 Call Center KPIs to Track for Customer Success

12 Call Center KPIs to Track for Customer Success
by Shauna Geraghty

April 13, 2017

Call Center

The Manager’s Guide to Contact Center Benchmarking

In order to develop and innovate in an ever-progressing industry, benchmarking must be prioritized as part of a strategy used to initiate the integration of new ideas and methods in your contact center.

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

We use cookies to improve your browsing experience. More information. Ok