Call Center

What is an ACD? What to Know About Automatic Call Distribution

What is an ACD? What to Know About Automatic Call Distribution
by Shauna Geraghty

April 18, 2017

min read

Official Guide to Contact Center Terms in 2019

We partnered with ICMI to put together this guide of the latest contact center terms being used in 2019 so you can continue transforming your contact center and elevating your customer experience throughout the year.

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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