Contact Center Trends

What is an ACD? What to know about automatic call distribution

Celia Cerdeira
By Celia Cerdeira

0 min read

Woman agent inside a circle with several icons and a man agent looking through a magnifying glass at an acd phone
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Celia Cerdeira

Celia Cerdeira

Célia Cerdeira has more than 20 years experience in the contact center industry. She imagines, designs, and brings to life the right content for awesome customer journeys. When she's not writing, you can find her chilling on the beach enjoying a freshly squeezed juice and reading a novel by some of her favorite authors.