Call Center

What is an ACD? What to Know About Automatic Call Distribution

What is an ACD? What to Know About Automatic Call Distribution
by Shauna Geraghty

April 18, 2017

min read

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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Call Center

Official Guide to Contact Center Terms in 2019

We partnered with ICMI to put together this guide of the latest contact center terms being used in 2019 so you can continue transforming your contact center and elevating your customer experience throughout the year.

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