Contact Center Trends

6 ways to effectively monitor and manage high call volume

By Kevin McNulty

0 min read

High Call Volume Tatics

Kevin McNulty

Kevin McNulty is a director of marketing at Talkdesk. He has helped launch numerous enterprise SaaS products for some of the leading technology companies in Silicon Valley and Boston. He has written extensively on the impact of cloud computing and digital transformation in the modern workplace and keenly understands the challenges business’ face when updating their legacy systems. Prior to Talkdesk, Kevin headed up go-to-market strategies for Everbridge and Veeva Systems.