Call Center Best Practices

13 Scary Good KPIs for your Contact Center

13 Scary Good KPIs for your Contact Center
by Nuno Brito

October 31, 2019

min read

Benchmark Your Contact Center KPIs

See where you stand against your peers. Compare key metrics to recognize market trends, fix pitfalls and uncover opportunities to improve customer experience.

Nuno Brito

Hi there, Nuno here! I’ve started writing for blogs in 2009. Back then, family and friends were kind enough to complement me on my writing. Their kindness had me drop out of a Psychology major in pursue of a career in Marketing & Communication. Now I’m having fun exploring content writing in Talkdesk.

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