OMNICHANNEL ENGAGEMENT | ORCHESTRATION & ROUTING

Orchestrate your customer’s omnichannel journey with Studio.

Name: Talkdesk
Brand: Talkdesk
Rating: 4 (138 reviews)

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Smart and effective customer journeys. Simply designed.

Ditch the complexity of creating flows. Talkdesk Studio™ provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven flows that deliver a frictionless self-service and assisted customer experience.

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Talkdesk Omnichannel Visual Flow Designer Point Click Publish Studio

Visual flow designer: Point, click, and publish.

Studio allows you to visualize the exact flow structure and outcome for any stage of the customer journey. Create your perfect combination of IVR scripts, menus, routing, and custom options to deliver a seamless customer experience.

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Talkdesk Omnichannel Frictionless Studio

Frictionless omnichannel orchestration.

Orchestrate a complete conversation – guided by business rules – on any channel to connect customers to the right agent. Intelligently route calls and seamlessly elevate them to digital conversations as a single interactive service. Leverage your entire workforce, balance workloads, and reduce wait times regardless of the channel.

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Talkdesk Omnichannel Pre Packaged Library Powerful Components Studio

Pre-packaged library of powerful components.

Design and deploy customer journeys using a rich library of out-of-the-box components that trigger call and digital flow actions such as CRM data dips, audio prompts, or automated messages.

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"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

FROST & SULLIVAN 2019 BEST PRACTICES AWARD, CLOUD CONTACT CENTER - NORTH AMERICA

No code conversational AI.

Create AI-powered self-service journeys by easily integrating Talkdesk Virtual Agent™ into your flows, providing customized self-service for both voice and digital conversations.

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Powerful integration engine.

Connect Studio to any third-party system and apply relevant external information to fully customize the customer and agent experience. Use third-party data to make intelligent routing decisions and put key context at your agent’s fingertips.

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Studio capabilities.

Point, click, and publish

Empower non-technical users to autonomously configure, design, and manage any call flow.

Speech recognition

Provide a convenient, hands-free IVR experience for customers using natural language processing.

Text-to-Speech

Turn text into lifelike natural sounding human speech to greet and navigate your customers through a fully automated voice experience.

Modules

Save time and effort with reusable blocks of business logic and apply them to as many Studio flows as needed, passing data between modules and flows.

Functions

Customize and enhance routing with advanced business logic using a built-in, low-code editor.

Queue management

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Attribute-based routing

Precisely match and route customer conversations to the most relevant agent based on the agent’s skillset for streamlined interactions and improved CSAT scores.

Virtual Agent

Easily design and customize Virtual Agent voice and digital conversation flows to provide self-service options to your customers.

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

DALE STURGILL, VP OF CALL CENTER OPERATIONS, EMPLOYBRIDGE

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Customers love Talkdesk.

Nov 15, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Aug 29, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Related resources.

Contact Center Trends

Optimal Customer Experience Through Contact Center Call Flows

By Fernando Santos

Contact Center Trends

What is IVR?

By Lídia Dias

Orchestrate your customer’s omnichannel journey with Studio.

Smart and effective customer journeys. Simply designed.

Visual flow designer: Point, click, and publish.

Frictionless omnichannel orchestration.

Pre-packaged library of powerful components.

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

No code conversational AI.

Powerful integration engine.

Studio capabilities.

Point, click, and publish

Speech recognition

Text-to-Speech

Modules

Functions

Queue management

Attribute-based routing

Virtual Agent

"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."

Customers love Talkdesk.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Integrates well with Salesforce.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Related resources.

Optimal Customer Experience Through Contact Center Call Flows

What is IVR?

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