OMNICHANNEL ENGAGEMENT | ORCHESTRATION & ROUTING

Orchestrate your customer’s omnichannel journey with Studio.

second

hero

Ditch the complexity of creating flows. Talkdesk Studio™ provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven flows that deliver a frictionless self-service and assisted customer experience.

Smart and effective customer journeys. Simply designed.

panel

Studio allows you to visualize the exact flow structure and outcome for any stage of the customer journey. Create your perfect combination of IVR scripts, menus, routing, and custom options to deliver a seamless customer experience.

col-12 offset-sm-1 col-sm-5 offset-md-1 col-md-5 offset-xl-1 col-xl-5 mr-auto align-self-center

Visual flow designer: Point, click, and publish.

Orchestrate a complete conversation – guided by business rules – on any channel to connect customers to the right agent. Intelligently route calls and seamlessly elevate them to digital conversations as a single interactive service. Leverage your entire workforce, balance workloads, and reduce wait times regardless of the channel.

Design and deploy customer journeys using a rich library of out-of-the-box components that trigger call and digital flow actions such as CRM data dips, audio prompts, or automated messages.

Pre-packaged library of powerful components.

Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources.

quote

Create AI-powered self-service journeys by easily integrating Talkdesk Virtual Agent™ into your flows, providing customized self-service for both voice and digital conversations.

Connect Studio to any third-party system and apply relevant external information to fully customize the customer and agent experience. Use third-party data to make intelligent routing decisions and put key context at your agent’s fingertips.

Empower non-technical users to autonomously configure, design, and manage any call flow.

Point, click, and publish

Provide a convenient, hands-free IVR experience for customers using natural language processing.

Speech recognition

Turn text into lifelike natural sounding human speech to greet and navigate your customers through a fully automated voice experience.

Text-to-Speech

Save time and effort with reusable blocks of business logic and apply them to as many Studio flows as needed, passing data between modules and flows.

Modules

Customize and enhance routing with advanced business logic using a built-in, low-code editor.

Functions

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Queue management

Precisely match and route customer conversations to the most relevant agent based on the agent&#8217;s skillset for streamlined interactions and improved CSAT scores.

Attribute-based routing

Easily design and customize Virtual Agent voice and digital conversation flows to provide self-service options to your customers.

Virtual Agent

features

With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before.

The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

trustpilot

Optimal Customer Experience Through Contact Center Call Flows

What is IVR?

card_featured

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Experience the modern cloud contact center platform for every industry.

default_form

Easily configure your multi-level Interactive Voice Response (IVR) System to ensure that each caller is directed to the right agent, team or department.

Orchestrate your customer’s omnichannel journey with Studio.

Smart and effective customer journeys. Simply designed.

Visual flow designer: Point, click, and publish.

Frictionless omnichannel orchestration.

Pre-packaged library of powerful components.

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

No code conversational AI.

Powerful integration engine.

Studio capabilities.