OMNICHANNEL ENGAGEMENT | ORCHESTRATION & ROUTING

Orchestrate your customer’s omnichannel journey with Studio.

Smart and effective customer journeys. Simply designed.

Ditch the complexity of creating flows. Talkdesk Studio™ provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven flows that deliver a frictionless self-service and assisted customer experience.

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Talkdesk Omnichannel Visual Flow Designer Point Click Publish Studio

Visual flow designer: Point, click, and publish.

Studio allows you to visualize the exact flow structure and outcome for any stage of the customer journey. Create your perfect combination of IVR scripts, menus, routing, and custom options to deliver a seamless customer experience.

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Talkdesk Omnichannel Frictionless Studio

Frictionless omnichannel orchestration.

Orchestrate a complete conversation – guided by business rules – on any channel to connect customers to the right agent. Intelligently route calls and seamlessly elevate them to digital conversations as a single interactive service. Leverage your entire workforce, balance workloads, and reduce wait times regardless of the channel.

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Talkdesk Omnichannel Pre Packaged Library Powerful Components Studio

Pre-packaged library of powerful components.

Design and deploy customer journeys using a rich library of out-of-the-box components that trigger call and digital flow actions such as CRM data dips, audio prompts, or automated messages.

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"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

FROST & SULLIVAN 2019 BEST PRACTICES AWARD, CLOUD CONTACT CENTER - NORTH AMERICA

No code conversational AI.

Create AI-powered self-service journeys by easily integrating Talkdesk Virtual Agent™ into your flows, providing customized self-service for both voice and digital conversations.

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Powerful integration engine.

Connect Studio to any third-party system and apply relevant external information to fully customize the customer and agent experience. Use third-party data to make intelligent routing decisions and put key context at your agent’s fingertips.

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Studio capabilities.

Point, click, and publish

Empower non-technical users to autonomously configure, design, and manage any call flow.

Speech recognition

Provide a convenient, hands-free IVR experience for customers using natural language processing.

Text-to-Speech

Turn text into lifelike natural sounding human speech to greet and navigate your customers through a fully automated voice experience.

Modules

Save time and effort with reusable blocks of business logic and apply them to as many Studio flows as needed, passing data between modules and flows.

Functions

Customize and enhance routing with advanced business logic using a built-in, low-code editor.

Queue management

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Attribute-based routing

Precisely match and route customer conversations to the most relevant agent based on the agent’s skillset for streamlined interactions and improved CSAT scores.