Smart and effective customer journeys. Simply designed.
Ditch the complexity of creating flows. Talkdesk Studio™ provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven flows that deliver a frictionless self-service and assisted customer experience.
Visual flow designer: Point, click, and publish.
Studio allows you to visualize the exact flow structure and outcome for any stage of the customer journey. Create your perfect combination of IVR scripts, menus, routing, and custom options to deliver a seamless customer experience.
Frictionless omnichannel orchestration.
Orchestrate a complete conversation – guided by business rules – on any channel to connect customers to the right agent. Intelligently route calls and seamlessly elevate them to digital conversations as a single interactive service. Leverage your entire workforce, balance workloads, and reduce wait times regardless of the channel.
Pre-packaged library of powerful components.
Design and deploy customer journeys using a rich library of out-of-the-box components that trigger call and digital flow actions such as CRM data dips, audio prompts, or automated messages.
No code conversational AI.
Create AI-powered self-service journeys by easily integrating Talkdesk Virtual Agent™ into your flows, providing customized self-service for both voice and digital conversations.
Powerful integration engine.
Connect Studio to any third-party system and apply relevant external information to fully customize the customer and agent experience. Use third-party data to make intelligent routing decisions and put key context at your agent’s fingertips.
Point, click, and publish
Empower non-technical users to autonomously configure, design, and manage any call flow.
Provide a convenient, hands-free IVR experience for customers using natural language processing.
Turn text into lifelike natural sounding human speech to greet and navigate your customers through a fully automated voice experience.
Save time and effort with reusable blocks of business logic and apply them to as many Studio flows as needed, passing data between modules and flows.
Customize and enhance routing with advanced business logic using a built-in, low-code editor.
Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.
Precisely match and route customer conversations to the most relevant agent based on the agent’s skillset for streamlined interactions and improved CSAT scores.
"With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before."
DALE STURGILL, VP OF CALL CENTER OPERATIONS, EMPLOYBRIDGE