AI-powered solutions to optimize your most critical customer service processes.

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A complete set of integrated CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics to drive CX winning behaviors across your organization.

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Talkdesk solves problems for all types of industries.
Vetted by leading brands, Talkdesk is simple, secure, reliable and innovative.
The Talkdesk open and extensible platform quickly connects to other systems for a unified tech stack.
<a href="https://www.talkdesk.com/call-center-solutions/communications-media-entertainment/">Communications, Media &amp; Internet</a>
<a href="https://cms.talkdesk.com/call-center-solutions/financial-services/">Financial Services &amp; Insurance</a> 

<a href="https://www.talkdesk.com/call-center-solutions/government-education/">Government &amp; Education</a>
<a href="https://cms.talkdesk.com/call-center-solutions/healthcare/">Healthcare &amp; Life Sciences</a>
<a href="https://www.talkdesk.com/call-center-solutions/retail-ecommerce/">Retail &amp; Consumer Goods</a>
<a href="https://www.talkdesk.com/call-center-solutions/travel-hospitality/">Transportation &amp; Hospitality</a>

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Talkdesk offers affordable solutions for nonprofits and growing businesses, as well as advanced solutions that meet highly sophisticated and strategic enterprise needs. Regardless of your company size, you can expect cutting-edge technology delivered in simple-to-use tools, high reliability, white-glove support, and limitless scalability.
<a href="https://www.talkdesk.com/call-center-solutions/enterprise/" target="_blank" rel="noopener">Enterprise</a>
<a href="https://www.talkdesk.com/call-center-solutions/smb/" target="_blank" rel="noopener">Small &amp; Mid-size businesses</a>

Try us on for size. We’ve got a  perfect fit.

Every contact center is unique. Whether your operations are service, sales, or support-focused, we recognize that your needs are different.
Talkdesk offers comprehensive out-of-the-box functionality combined with flexibility. Choose your cloud deployment; customize your reporting; instantly integrate.
Talkdesk gives you complete control to create the contact center solution that’s right for you.
<a href="https://www.talkdesk.com/call-center-solutions/customer-service/" target="_blank" rel="noopener">Customer Service</a>
<a href="https://www.talkdesk.com/call-center-solutions/bpo/" target="_blank" rel="noopener">BPO</a>

We cater to contact centers of  all kinds.

• Voice Virtual Agent 
• Digital Virtual Agent 
• Self-Service Authentication

Self-Service Experience

• Workforce Management 
• Interaction Recording 
• Quality Management 
• AI-automated QM Assistance 
• Agent Coaching &#038; Performance 
• Knowledge Management 
• Workforce Compliance &#038; Monitoring

Workforce Engagement

• Voice Engagement 
• Digital Engagement 
• Orchestration &#038; Routing 
• Outbound Engagement 
• Agent Workspace &#038; Mobile App 
• Agent Assistance 
• Omnichannel Feedback

Omnichannel Engagement

• Business Phone System 
• Plug &#038; Play Communications

Employee Collaboration

• Real-time Dashboards 
• Business Intelligence 
• Interaction Analytics &#038; Sentiment 
• Real-time Sensors &#038; Automations

Customer Experience Analytics

features

Increased first call resolution by 17x

Achieved SLA of answering 97% of calls in 30 seconds or less

Increased ASA by 62%

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Thanks - the Talkdesk Team.

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Experience the cloud contact center for innovative enterprises.

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Learn more about Talkdesk contact center solutions by contact center type. Call center software solutions as unique as your business. Request demo.

Talkdesk contact center solutions.

Enterprise-ready applications.

The right tools of the trade.

Try us on for size. We’ve got a perfect fit.

We cater to contact centers of all kinds.

Everything you need. In one place.

Self-Service Experience

Workforce Engagement

Omnichannel Engagement

Employee Collaboration

Customer Experience Analytics

Our customers get results.

Increased first call resolution by 17x

Achieved SLA of answering 97% of calls in 30 seconds or less

Increased ASA by 62%

Awards and recognition.

Hear why our customers love Talkdesk.

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