SOLUTIONS BY CONTACT CENTER TYPE
Talkdesk customer support for delivering excellent customer service.
A next-generation cloud contact center platform to help your service team deliver unmatched customer experience.
Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform.
Say goodbye to clunky, frustrating user experiences and coding.
Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace to reporting and more. With clicks, not code.
Extend Talkdesk capabilities with over 60 pre-built integrations and over 80 innovations from our AppConnect Marketplace, including reporting, voice analytics, WFO, video, co-browsing, and much more.
Talkdesk for customer service features.
Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.
Proactive Outbound Engagement
Improve agent connect rates and drive more proactive customer engagement.
Extend customer service beyond the contact center to improve customer experiences.
Make it easy for customers to find answers to their queries quickly and at any time of the day.
Get started instantly with 60 out-of-the-box integrations with leading business tools.
"Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."
David Green Director of Technical Delivery
Cognosante's success with Talkdesk.
Agent productivity improvement.
Wait time reduction.