Talkdesk for Service

Next-generation cloud contact center platform for the digital age

Enterprise-Class Capabilities

Elevate your customer service experience by leveraging intelligent routing, contextual customer data, CSAT, actionable reporting and much more on an enterprise-class, modern cloud contact center platform.

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Consumer-Grade Usability

Say goodbye to clunky, frustrating user experiences and coding.

Delight your agents with an intuitive, consumer-grade UX and make your contact center agile by easily configuring IVR and routing with clicks, not code, as your business needs change.

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Easy Extensibility

Get started with Talkdesk in days and extend capabilities with over 30 integrations and innovative AppConnect apps for advanced reporting, voice analytics, WFO, WFM, video, co-browsing and much more.

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"Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."

Michael Zurat, Director of Engagement Solutions at Cognosante

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19%

CSAT Improvement

20%

Agent Productivity Improvement

23%

Wait Time Reduction

Call CenterSep 18, 2018

Sample Call Center Call Scoring Evaluation Form Items

Fireside Chat: How to Create Amazing Customer Experiences

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EbookMay 3, 2018

How to Optimize Your Customer Support to Increase Revenue

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Talkdesk for Sales Powers Inside Sales Teams

A Word From Our CEO: Series C Funding

Talkdesk raises $143M in Series C

Talkdesk for Service

Enterprise-Class Capabilities

Consumer-Grade Usability

Easy Extensibility