EBOOK

Talkdesk for Sales Powers Inside Sales Teams

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News

A Word From Our CEO: Series C Funding

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Talkdesk for Service

Next-generation cloud contact center platform for the digital age

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Enterprise-Class Capabilities

Elevate your customer service experience by leveraging intelligent routing, contextual customer data, CSAT, actionable reporting and much more on an enterprise-class, modern cloud contact center platform.

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Consumer-Grade Usability

Say goodbye to clunky, frustrating user experiences and coding.

Delight your agents with an intuitive, consumer-grade UX and make your contact center agile by easily configuring IVR and routing with clicks, not code, as your business needs change.

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Easy Extensibility

Get started with Talkdesk in days and extend capabilities with over 30 integrations and innovative AppConnect apps for advanced reporting, voice analytics, WFO, WFM, video, co-browsing and much more.

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Talkdesk for Service Features

Callbar®

Easily navigate information across CRM systems without losing focus on the customer

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Intelligent Routing

Route calls to the most qualified agent available to handle each customer

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Automated Workflows

Reduce average handle time and increase agent efficiency with automations

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Call Recording

Identify coaching opportunities by listening to phone calls

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Voice Analytics

Use AI to identify CSAT issues and where to improve agent engagement

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Granular Reporting

Uncover actionable insights with live and historical reporting

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Sentiment

Capture customer happiness with CSAT surveys and customer mood assessments

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Context

Capture real-time contextual information about your customers

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Salesforce Native Routing

Use Salesforce data to automatically route calls to case or contact owner

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Prebuilt Integrations

Get started instantly with 30+ out-of-the-box integrations with leading business tools

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Omnichannel

Provide a consistent customer experience across SMS, video and more

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Workforce Management

One-click workforce management integration with free trial and simple billing

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"Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."

Michael Zurat, Director of Engagement Solutions at Cognosante

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19%

CSAT Improvement

20%

Agent Productivity Improvement

23%

Wait Time Reduction

Contact Center Trends

Sample Call Center Call Scoring Evaluation Form Items

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Webinar

Fireside Chat: How to Create Amazing Customer Experiences

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Ebook

How to Optimize Your Customer Support to Increase Revenue

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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