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A next-generation cloud contact center platform to help your service team deliver unmatched customer experience.

Talkdesk customer support for delivering excellent customer service.

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Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform.

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Say goodbye to clunky, frustrating user experiences and coding.
Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace to reporting and more. With clicks, not code.

Extend Talkdesk capabilities with over 60 pre-built integrations and over 80 innovations from our AppConnect Marketplace, including reporting, voice analytics, WFO, video, co-browsing, and much more.

Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.

Agent Workspace

Route calls to the most qualified agent available to handle each customer.

Intelligent routing

Improve agent connect rates and drive more proactive customer engagement.

Proactive Outbound Engagement

Identify coaching opportunities by listening to phone calls.

Call Recording

Use AI to identify CSAT issues and where to improve agent engagement.

Speech Analytics

Uncover actionable insights with live and historical reporting.

Granular reporting

Extend customer service beyond the contact center to improve customer experiences.

Employee Collaboration

Improve agent performance and increase CSAT with proactive coaching.

Quality Management

Make it easy for customers to find answers to their queries quickly and at any time of the day.

Self-service

Get started instantly with 60 out-of-the-box integrations with leading business tools.

Prebuilt integrations

Provide a consistent customer experience across SMS, video, and more.

Omnichannel

One-click workforce management integration with free trial and simple billing.

Workforce Management

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Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this.

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Why and how to drive strategic growth through the contact center

The Infusion of Artificial Intelligence across Customer Interactions

Why AI is a gamechanger for customer service

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Thanks - the Talkdesk Team.

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Experience the modern cloud contact center platform for every industry.

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Deliver unmatched customer experience with Talkdesk customer support. Use our cloud contact center platform to elevate your customer service experience.

Talkdesk customer support for delivering excellent customer service.

Enterprise-class capabilities.

Consumer-grade usability.

Easy extensibility.

Talkdesk for customer service features.