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SOLUTIONS BY CONTACT CENTER TYPE

Talkdesk for Service.

A next-generation cloud contact center platform to help your service team deliver unmatched customer experience.

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Talkdesk for Service.
Enterprise-class capabilities.

Enterprise-class capabilities.

Elevate your customer service experience. Leverage intelligent routing, contextual customer data, CSAT, actionable reporting, and much more with an enterprise-class, cloud contact center platform.

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Consumer-grade usability.

Consumer-grade usability.

Say goodbye to clunky, frustrating user experiences and coding.

Delight your agents with an intuitive UX and make your contact center agile by easily configuring IVR and routing. With clicks, not code.

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Easy extensibility.

Easy extensibility.

Extend Talkdesk capabilities with over 30 integrations and innovative AppConnect apps for advanced reporting, voice analytics, WFO, WFM, video, co-browsing, and much more.

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Talkdesk for Service features.

Callbar®

Easily navigate information across CRM systems without losing focus on the customer.

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Intelligent routing

Route calls to the most qualified agent available to handle each customer.

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Automated workflows

Reduce average handle time and increase agent efficiency with automation.

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Call Recording

Identify coaching opportunities by listening to phone calls.

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Speech Analytics

Use AI to identify CSAT issues and where to improve agent engagement.

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Granular reporting

Uncover actionable insights with live and historical reporting.

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Sentiment

Capture customer happiness with CSAT surveys and customer mood assessments.

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Context

Capture real-time contextual information about your customers.

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Salesforce native routing

Use Salesforce data to automatically route calls to case or contact owner.

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Prebuilt integrations

Get started instantly with 30+ out-of-the-box integrations with leading business tools.

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Omnichannel

Provide a consistent customer experience across SMS, video, and more.

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Workforce Management

One-click workforce management integration with free trial and simple billing.

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"Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."

Michael Zurat, Director of Engagement Solutions, Cognosante

Cognosante's success with Talkdesk.

19%

CSAT improvement

20%

Agent productivity improvement

23%

Wait time reduction.

Experience the cloud contact center for innovative enterprises.

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