Easily navigate information across CRM systems without losing focus on the customer
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Route calls to the most qualified agent available to handle each customer
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Reduce average handle time and increase agent efficiency with automations
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Identify coaching opportunities by listening to phone calls
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Use AI to identify CSAT issues and where to improve agent engagement
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Uncover actionable insights with live and historical reporting
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Capture customer happiness with CSAT surveys and customer mood assessments
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Capture real-time contextual information about your customers
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Use Salesforce data to automatically route calls to case or contact owner
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Get started instantly with 30+ out-of-the-box integrations with leading business tools
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Provide a consistent customer experience across SMS, video and more
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One-click workforce management integration with free trial and simple billing
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19%
CSAT Improvement
20%
Agent Productivity Improvement
23%
Wait Time Reduction
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.
