SOLUTIONS BY CONTACT CENTER TYPE

Talkdesk customer support for delivering excellent customer service.

A next-generation cloud contact center platform to help your service team deliver unmatched customer experience.

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Talkdesk Service
Powerfully Simple

Enterprise-class capabilities.

Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform.

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Workspace And Builder

Consumer-grade usability.

Say goodbye to clunky, frustrating user experiences and coding.

Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace to reporting and more. With clicks, not code.

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Talkdesk Appconnect Product Apps Store

Easy extensibility.

Extend Talkdesk capabilities with over 60 pre-built integrations and over 80 innovations from our AppConnect Marketplace, including reporting, voice analytics, WFO, video, co-browsing, and much more.

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Talkdesk for customer service features.

Agent Workspace

Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.

"Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."

David Green Director of Technical Delivery

Cognosante's success with Talkdesk.

0%

CSAT improvement.

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Agent productivity improvement.

0%

Wait time reduction.

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