WORKFORCE ENGAGEMENT MANAGEMENT

Workforce Management.

Optimize staffing and scheduling with AI-powered, omnichannel workforce management that’s intuitive and easy to use.

Workforce Management.

Welcome to the next generation of Workforce Management.

Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.

Unparalleled efficiency and  ease-of-use.

Unparalleled efficiency and ease-of-use.

Simplify and automate the process of forecasting, staffing, and scheduling, so that your supervisors and resource planners can spend less time struggling with technology, and more time getting results.

Powerful, flexible forecasting.

Powerful, flexible forecasting.

Anticipate customer demand and plan more effectively with accurate, omnichannel forecasts based on historical and real-time data. Manually edit forecasts and make intraday adjustments on the fly.

Automated, skills-based scheduling.

Automated, skills-based scheduling.

Generate optimized schedules designed to improve your operational efficiency and quality of service. Talkdesk’s powerful scheduling algorithm automatically accounts for agent skills and scheduling rules as it simulates and evaluates up to 20,000 potential schedules per second.

"The experience with Talkdesk Workforce Management has been great! As always Talkdesk is very engaged with us and responsive to what our needs are. We are seeing great benefits in the optimization of our workforce which has had an even greater impact with the reduced staff during the pandemic."

Michael Coster, Supervisor CRM and Data Analytics, Xenial

Designed for today’s workforce.

Designed for today’s workforce.

Improve the agent experience with a mobile-optimized user interface and a unique chatbot designed to quickly process open-ended change requests.

Support flexible working arrangements with customizable shift templates and break rules.

Quick to deploy and cost-effective.

Quick to deploy and cost-effective.

Implementing traditional workforce management solutions can be a notoriously slow and expensive process.

With Talkdesk you can quickly import and synchronize your contact center data, automatically create settings and configurations, and train new users in no time.