Optimize staffing and scheduling with AI-powered, omnichannel workforce management that’s intuitive and easy to use.
Welcome to the next generation of Workforce Management.
Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.
Powerful, flexible forecasting.
Anticipate customer demand and plan more effectively with accurate, omnichannel forecasts based on historical and real-time data. Manually edit forecasts and make intraday adjustments on the fly.