Welcome to the next generation of Workforce Management.
Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.
Powerful, flexible forecasting.
Anticipate customer demand and plan more effectively with accurate, omnichannel forecasts based on historical and real-time data. Manually edit forecasts and make intraday adjustments on the fly.
"We have a better view into how many calls we’re likely to get on given days. The forecasts have been very accurate and the longer we use the software, the better they get."
Designed for today’s workforce.
Improve the agent experience with a unique chatbot designed to quickly process open-ended change requests and provide 24/7 on-the-go access to scheduled shifts with Talkdesk Schedule mobile app (available on iOS and Android). Support split shifts and other flexible working arrangements with customizable templates and break rules.
Workforce Management software features.
Leverage artificial intelligence to generate extremely accurate forecasts based on historical and real-time data.
Automate and optimize the scheduling process based on shift templates, break rules, agent skills, and KPI goals.
Analytics & Insights
Create customizable dashboards and reports to analyze key metrics and make better decisions.
Smart agent requests workflow
Manage agent requests through a conversational chatbot and a streamlined workflow that automatically updates schedules for approved changes.
Quick to deploy and cost-effective.
Implementing traditional workforce management solutions can be a notoriously slow and expensive process.
With Talkdesk you can quickly import and synchronize your contact center data, automatically create settings and configurations, and train new users in no time.