Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents that’s designed for the modern workforce.
Generate optimized schedules designed to improve your operational efficiency and quality of service. Talkdesk’s powerful scheduling algorithm automatically accounts for agent skills and scheduling rules as it simulates and evaluates up to 20,000 potential schedules per second.
Michael Coster, Supervisor CRM and Data Analytics, Xenial
Implementing traditional workforce management solutions can be a notoriously slow and expensive process. With Talkdesk you can quickly import and synchronize your contact center data, automatically create settings and configurations, and substantially reduce the time it takes to train new users.
Leverage artificial intelligence to generate extremely accurate forecasts based on historical and real-time data.
Automate and optimize the scheduling process based on shift templates, break rules, and agent skills.
Create customizable dashboards to compare key metrics and visualize performance trends.
Generate forecasts and schedules that support your omnichannel workflows.
Anticipate intraday surges and slack to make better decisions based on real-time data.
Accurately compare actual agent behavior with scheduled activities.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.