OMNICHANNEL ENGAGEMENT | AGENT EXPERIENCE

Talkdesk Agent Workspace for better visibility.

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Talkdesk Agent Workspace unifies all the CX applications and information agents need on a “single pane of glass”, empowering them to work more efficiently and effectively. It’s accessible from anywhere on any device, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue.

Exceptional customer experiences start with exceptional agent experiences.

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Manage all voice and <a href="https://www.talkdesk.com/cloud-contact-center/customer-engagement/omnichannel/">digital customer conversations</a> with a single, unified interface wherever customers are located. Critical information and customer context are directly accessible every step of the way, while <a href="https://www.talkdesk.com/cloud-contact-center/ai-knowledge/agent-assist/">Talkdesk Agent Assist™</a> provides real-time recommendations, task automations, and next best actions — ensuring the optimal customer experience, every time.

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A one-stop shop for customer conversations.

Provide direct access to all vital customer experience applications and data on a single screen, eliminating context-switching between browser tabs. Agent Workspace makes it easy to seamlessly transition between handling live interactions, managing voicemails, completing after-call work, trading shifts with colleagues, or requesting coaching from supervisors — everything needed to stay engaged throughout the employee lifecycle.

Reduce onboarding time and quickly develop power agents with a consistent, intuitive user experience across every Talkdesk application. Organize and customize your Agent Workspace by easily adding new cards and tabs to prioritize the applications, information, and integrations your agents need most.

I can add an agent in 15 seconds, and there is no learning curve. We already hire agents who want to provide an excellent customer experience. They don’t have to waste time thinking about how to use Talkdesk. It just works.

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Enable greater efficiency with our AppConnect marketplace and our more than 60 out-of-the-box integrations, including with leading enterprise systems such as <a href="https://www.talkdesk.com/cloud-contact-center/integrations/salesforce/">Salesforce</a>, <a href="https://www.talkdesk.com/cloud-contact-center/integrations/microsoft-dynamics/">Microsoft Dynamics 365</a>, <a href="https://www.talkdesk.com/cloud-contact-center/integrations/zendesk/">Zendesk</a>, and <a href="https://www.talkdesk.com/cloud-contact-center/integrations/servicenow/">ServiceNow</a>.
Sync contact information, update records, and automatically create cases and tickets directly from your Agent Workspace.

Integrate and automate your CX workflows.

Empower your agents to work from anywhere, on any device. Log in using any web browser, access an easy-to-install desktop client via single sign-on, or download <a href="https://www.talkdesk.com/cloud-contact-center/omnichannel-engagement/conversations-mobile-app/" target="_blank" rel="noopener">Conversations Mobile App™</a> for on-the-go sales and support teams.

Provide seamless customer support across any channel &#8211; SMS, live chat, email, and more.

Digital Engagement

Access all critical agent tools including customer interaction channels, workforce management, performance management, contacts, and more on a single screen.

Unified Interface

Easily search, edit, delete, create contacts, and more using quick actions.

Contact Management

Create a personal inbox and bring important voicemails in to listen, download, analyze transcriptions, or assign them to another agent.

Voicemail Management

Stay in the know with cross-channel interaction history, including abandoned and transferred calls.

Activity History

Resolve customer issues faster by transferring calls to subject matter experts.

Warm and Blind Transfers

Add an agent, a supervisor, or a manager to a customer call for the best possible service.

Conference Calls

Provide agents with the right customer context for your business or industry by configuring personalized tabs in Agent Workspace.

Custom Tabs

Let agents personalize their Workspace with their language of choice.

Language Selector

Alert agents of recent events through a centralized notification feed.

Notification Center

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Give agents the flexibility to handle both inbound and outbound calls any time, anywhere.

Conversations Mobile App

Empower your agents with a personalized AI-powered assistant that listens, learns, and assists in every conversation.

Agent Assist

Other Talkdesk tools your agents will love.

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Unify all of the customer experience applications and information that your agents need onto a “single pane of glass” with Talkdesk Agent Workspace.