Exceptional customer experiences start with exceptional agent experiences.
Talkdesk Agent Workspace unifies all the CX applications and information agents need on a “single pane of glass”, empowering them to work more efficiently and effectively. It’s accessible from anywhere on any device, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue.
A one-stop shop for customer conversations.
Manage all voice and digital customer conversations with a single, unified interface wherever customers are located. Critical information and customer context are directly accessible every step of the way, while Talkdesk Agent Assist™ provides real-time recommendations, task automations, and next best actions — ensuring the optimal customer experience, every time.
Unparalleled agent productivity.
Provide direct access to all vital customer experience applications and data on a single screen, eliminating context-switching between browser tabs. Agent Workspace makes it easy to seamlessly transition between handling live interactions, managing voicemails, completing after-call work, trading shifts with colleagues, or requesting coaching from supervisors — everything needed to stay engaged throughout the employee lifecycle.
Intuitive, personalized interfaces.
Reduce onboarding time and quickly develop power agents with a consistent, intuitive user experience across every Talkdesk application. Organize and customize your Agent Workspace by easily adding new cards and tabs to prioritize the applications, information, and integrations your agents need most.
"I can add an agent in 15 seconds, and there is no learning curve. We already hire agents who want to provide an excellent customer experience. They don’t have to waste time thinking about how to use Talkdesk. It just works."
Integrate and automate your CX workflows.
Enable greater efficiency with our AppConnect marketplace and our more than 60 out-of-the-box integrations, including with leading enterprise systems such as Salesforce, Microsoft Dynamics 365, Zendesk, and ServiceNow.
Sync contact information, update records, and automatically create cases and tickets directly from your Agent Workspace.
Optimized for a distributed workforce.
Empower your agents to work from anywhere, on any device. Log in using any web browser, access an easy-to-install desktop client via single sign-on, or download Conversations Mobile App™ for on-the-go sales and support teams.
