SOLUTIONS

Contact Center Solutions for Business Process Outsourcing

Talkdesk for BPOs

Help your clients deliver world-class customer support with our easy-to-use, quick-to-deploy contact center software.

Ramp Up With the Fastest Deployment Time

Talkdesk offers a streamlined deployment process so your clients can enjoy the benefits of a comprehensive contact center at lightning speed. Simplify agent onboarding processes with our easy-to-use application that requires minimal training to get started. Best of all, agents can be located anywhere in the world thanks to a 100% cloud-based infrastructure.

Scale Up or Down at a Moment’s Notice

Meet the changing needs of your clients with Talkdesk’s easy self-service model. Make changes to a contact center at any time without the need for a dedicated IT support team. Add or remove agents, update IVR menus, manage phone numbers and more with just a few clicks of a mouse.

Leverage the Industry’s Most Cutting-Edge Features

Take advantage of Talkdesk’s advanced suite of contact center features to bring speed and efficiency to your clients. Talkdesk Context enables agents to see contextual caller data, such as last web page visited, as soon as a call is received, while intelligent routing uses CRM data to send callers to the agent best suited to address their needs.

Enterprise-Ready Features for BPOs

100% Secure

Takdesk’s world-class data centers and network communications systems are maintained to the highest security and privacy standards.

Open Integrations Framework

25+ out-of-the-box integrations with top business tools and an external integrations API ensure your clients’ contact centers can meet their unique needs.

Rapid Release Cycles

Our Product and Engineering Teams work in two-week sprints to ensure we’re consistently delivering the highest quality features and software enhancements.

Experience the Most Innovative Cloud Contact Center Platform

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration