The Talkdesk digital customer engagement platform for better CX.
Engage your audience at every step of the customer journey with our seamless platform that is designed to build long-lasting customer relationships.
Meet your customers where they are.
Empower your contact center to engage with customers and prospects through their channel of choice with Talkdesk Digital Engagement™. Keep conversation context and personalize interactions across a wide range of communication channels.
Simplify communications with contextual information and intelligent routing.
Enable agents to move seamlessly across all channels within a single interaction leveraging customer profile information for a more responsive, personalized experience. Connect customers with the most qualified agent with intelligent omnichannel routing.
Enhance agents' experience with a “single pane of glass” for managing customer interactions.
Enable agents to manage all voice and digital interactions in a single, unified interface with Talkdesk Agent Workspace™.
"Talkdesk’s Digital Engagement platform allows us to communicate with customers across multiple channels at the click of a button. Having all customer engagements in one space really helps us deliver a great customer experience, and the implementation was extremely straightforward as well!"
Never let a conversation go unresolved with Talkdesk Cases.
Transform conversations into positive business outcomes with Talkdesk Cases™, an omnichannel customer service ticketing system.
Securely send and receive online faxes within Agent Workspace™ with Talkdesk Fax powered by eFax.
Bring together customer interactions across more digital channels such as Facebook Messenger, WhatsApp, and more.
Talkdesk Digital Engagement features.
Unified Agent Workspace experience
Bring all channels together in a single pane of glass to easily manage customer interactions across any channel.
Connect with your customer on their channel of choice and seamlessly route them to the best agent.
Live agent escalations
Identify complex issues with escalation needs and seamlessly handoff customer interactions from Talkdesk Virtual Agent to a human agent.
Email to case
Transform conversations into positive business outcomes with Talkdesk Cases, an omnichannel ticketing system.
Improve agent accuracy and resolution rates by seamlessly transferring digital interactions between agents with a single click.
Easily classify and prioritize digital conversations to increase customer satisfaction.
Drive contact center efficiency by enabling agents to handle multiple conversations according to your business needs.
Response templates to guide agents
Increase consistency and agent productivity across all your digital channels with defined response templates.