The Talkdesk digital customer engagement platform for better CX.

Digital Engagement Platform

Meet your customers where they are.

Engage Customers With Channel Of Choice

Engage with customers on their channel of choice.

Communications Contextual Information Intelligent Routing

Simplify communications with contextual information and intelligent routing.

Actionable Insights Across All Channels

Enhance agents' experience with a “single pane of glass” for managing customer interactions.

Turn Email To Case

Never let a conversation go unresolved with Talkdesk Cases.

Actionable Insights Across All Channels 2

Gain complete visibility into every interaction.

Digital channels.

Social messaging
Custom channels

Talkdesk Digital Engagement features.

Unified Agent Workspace experience
Omnichannel flows
Live agent escalations
Email to case
Transfer conversations
Prioritization level
Increased capacity
Response templates to guide agents
Inbox filtering & sorting

Digital customer engagement FAQs.

What is digital customer engagement?
Why is digital customer experience important?
What is customer brand engagement?

Customers love Talkdesk.

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