Engage your audience at every step of the customer journey with our seamless platform that is designed to build long-lasting customer relationships.

The Talkdesk digital customer engagement platform for better CX.

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Empower your contact center to engage with customers and prospects through their channel of choice with Talkdesk Digital Engagement™. Keep conversation context and personalize interactions across a wide range of communication channels.

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Talkdesk Digital Engagement provides integrated customer support through SMS, chat, email, social messaging, fax, and more. Engage with customers on one channel and seamlessly elevate a conversation across any channel without having to restart the conversation.

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Engage with customers on their channel of choice.

Enable agents to move seamlessly across all channels within a single interaction leveraging customer profile information for a more responsive, personalized experience. Connect customers with the most qualified agent with intelligent omnichannel routing.

Simplify communications with contextual information and intelligent routing.

Enable agents to manage all voice and digital interactions in a single, unified interface with Talkdesk Agent Workspace™.

Enhance agents' experience with a “single pane of glass” for managing customer interactions.

Transform conversations into positive business outcomes with Talkdesk Cases™, an omnichannel customer service ticketing system.

Never let a conversation go unresolved with Talkdesk Cases.

Centralize reporting across all channels on one platform to improve customer journeys and agent performance.

Gain complete visibility into every interaction.

Easily manage all email communication within a single interface.

Email

Leverage real-time chat communication to deliver a more personalized customer experience.

Chat

Conveniently connect with customers on any mobile device using SMS.

Securely send and receive online faxes within Agent Workspace™ with Talkdesk Fax powered by eFax.

Bring together customer interactions across more digital channels such as Facebook Messenger, WhatsApp, and more.

Social messaging

Connect your customers with a 3rd party system with Digital Connect.

Custom channels

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Bring all channels together in a single pane of glass to easily manage customer interactions across any channel.

Unified Agent Workspace experience

Connect with your customer on their channel of choice and seamlessly route them to the best agent.

Omnichannel flows

Identify complex issues with escalation needs and seamlessly handoff customer interactions from Talkdesk Virtual Agent to a human agent.

Live agent escalations

Transform conversations into positive business outcomes with Talkdesk Cases, an omnichannel ticketing system.

Email to case

Improve agent accuracy and resolution rates by seamlessly transferring digital interactions between agents with a single click.

Transfer conversations

Easily classify and prioritize digital conversations to increase customer satisfaction.

Prioritization level

Drive contact center efficiency by enabling agents to handle multiple conversations according to your business needs.

Increased capacity

Increase consistency and agent productivity across all your digital channels with defined response templates.

Response templates to guide agents

Enable agents to find the right messages and conversations more efficiently with filters to sort their digital inbox.

Inbox filtering & sorting

Digital customer engagement refers to the process of interacting with your audience to meet customer expectations and build better customer relationships. This can be done through various channels, including email, chat, and social media.

Customer experience is a key factor in whether or not a customer will return. That is why digital customer engagement is important. By building a good customer engagement strategy, you can make your audience feel valued and heard, resulting in higher customer satisfaction, the retention of more loyal customers, and the stimulation of brand advocacy.

Why is digital customer experience important?

Customer brand engagement describes a bond between customers and businesses. This bond helps improve customer relationships over time and is formed through an accumulation of positive interactions at various touchpoints such as social media engagement, email newsletters, purchases, loyalty programs, website visits, and more.

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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The inner circle guide to omnichannel

How an omnichannel contact center improves CX and brand loyalty

Great expectations: Satisfying the modern customer

3 ways to unleash omnichannel in your contact center for rapid change

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Request a free demo. We will help you engage with your customers on their channel of choice. Today.

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Connect with customers on their preferred channel with Digital Engagement, a facet of our cloud contact center solution for excellent customer experience.