Contact Center Trends

8 steps for effectively coaching call center agents

Celia Cerdeira
By Celia Cerdeira

0 min read

Call centre supervisor holding a tablet coaching call center agent woman looking at a computer
How Contact Center Technology Affects The Employee Experience


How contact center technology affects the employee experience

Celia Cerdeira

Celia Cerdeira

Célia Cerdeira has more than 20 years experience in the contact center industry. She imagines, designs, and brings to life the right content for awesome customer journeys. When she's not writing, you can find her chilling on the beach enjoying a freshly squeezed juice and reading a novel by some of her favorite authors.