SOLUTIONS BY CONTACT CENTER TYPE
Contact center solutions for business process outsourcers (BPOs).
Unlock the advantage of the AI-powered contact center platform built to deliver ROI for your customers. Partner with a reliable and scalable solution for your BPO contact center.
Talkdesk for BPOs.
Giving our BPO contact center partners the business agility to support their clients with always-on customer support. We also partner with BPO contact centers to bring their expertise and scale to our customers around the world.
On-demand business agility.
Talkdesk CX Cloud™ offers the broadest portfolio of cloud contact center applications on a single platform. CX Cloud gives you an immediate competitive advantage in terms of speed, operational efficiency, agility, and cost-effectiveness.
A Modern AI-Powered BPO Contact Center Platform.
AI that actually delivers ROI requires guardrails and monitoring tools to responsibly deploy and optimize for your clients. Our platform is built with no-code and low-code tools so BPO contact centers can rapidly bring differentiated value to their customers.
Talkdesk for BPOs features.
Win with the broadest product portfolio
An end-to-end solution that includes IVR/ACD, Omnichannel, WFM, Call Recording, Mobile, Outbound, AI, and more on a single platform.
Business continuity across every channel
Deliver fully integrated omnichannel customer support, including chat, email, social, and messaging apps.
Ramp with the fastest deployment time
Deploy in as little as 24 hours and ramp agents with an intuitive app that requires virtually no training.
Scale up and down with ease
Add or remove agents, update IVR menus, manage phone numbers and more with just a few clicks of a mouse.
Your partner for success.
Our mission is to be the domain expert in scaling our customers’ contact center teams. CXTalent™ is a program in which we partner with a select number of BPOs to augment our technology with staffing resources, with a referral revenue share. We also provide a gig economy platform that connects job seekers with contact center employers. Interested in joining the team?
"Recent shifts in the marketplace have shown how remote work can be equally successful. I believe the CXTalent platform has arrived at the right time and will allow companies to up their CX game by harnessing the power of this open talent marketplace. We are really excited to partner with Talkdesk on this initiative."
What is a BPO?
BPO stands for business process outsourcing. It refers to the practice of contracting specific business tasks or processes to a third-party service provider. Companies often outsource non-core functions such as customer support, human resources, accounting, IT services, and more to specialized BPO firms. BPO can be done domestically or internationally, known respectively as onshore, nearshore, or offshore outsourcing.
What is BPO in a contact center?
In a contact center, BPO refers to the practice of contracting out specific business processes related to handling customer interactions and services to a third-party service provider. This can include customer support, technical assistance, sales, and other related services. BPO contact centers are often used by companies to manage their customer interactions more efficiently and cost-effectively, allowing the company to focus on its core operations while the BPO provider handles customer support, technical assistance, and other related customer service tasks.
Why choose a BPO contact center?
Choosing a BPO contact center has several benefits for businesses of any size. Firstly, outsourcing contact center services can be more cost-effective than handling them in-house, especially when considering labor costs in different regions or countries. Additionally, BPO contact centers specialize in customer service, employing skilled agents and utilizing advanced technology and tools to handle calls efficiently. BPO contact centers can scale up or down based on a contact center’s call volume on any given day, and they can provide 24/7 support for customers. Most of all, outsourcing contact center tasks allows companies to concentrate on their core competencies and strategic initiatives while leaving customer support and service to experts.