EBOOK

Talkdesk for Sales Powers Inside Sales Teams

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News

A Word From Our CEO: Series C Funding

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SOLUTIONS

Contact Center Solutions for Business Process Outsourcing

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Talkdesk for BPOs

Empowering you with the business agility to support your clients with always-on world-class customer support.

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Business Agility On-Demand

Talkdesk CX Cloud™ offers the broadest portfolio of cloud contact centers applications on a single platform. As the most modern platform available, CX Cloud gives you an immediate competitive advantage in terms of speed, operational efficiency, agility and cost-effectiveness.

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Win With the Broadest Product Portfolio

An end-to-end solution that includes IVR/ACD, omnichannel, WFM, call recording, mobile, outbound, AI and more on a single platform.

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Business Continuity Across Every Channel

Deliver fully integrated omnichannel customer support, including chat, email, social and messaging apps.

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Ramp With the Fastest Deployment Time

Deploy in days or weeks not months and ramp agents with an intuitive app that requires virtually no training.

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Scale Up and Down With Ease

Add or remove agents, update IVR menus, manage phone numbers and more with just a few clicks of a mouse.

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Instant Integrations Out-of-the-Box

60+ out-of-the-box integrations with top business tools and an integration builder to enable any integration in minutes.

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Supercharge Your On Prem ACD

With Talkdesk Boost you can “cloudify” your agents without ditching your legacy ACD, improving efficiency, agility and business continuity.

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Your Partner For Success

Talkdesk’s mission is to be the domain expert in scaling our customers’ contact center teams. CXTalent™ is a program in which we partner with a select number of BPOs to augment our technology with staffing resources, with a referral revenue share. We also provide a gig economy platform that connects job seekers with contact center employers. Interested in joining the team?

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Expand to New Global Markets

With CXTalent BPO Partner Program you can help our 1,800 global customers scale their operations by delivering quality agents around the globe.

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Tap an Instant Pre-Certified Talent Pool

CXTalent Gig Economy Platform is where job seekers meet job hirers. Fulfill specific client needs while providing gig work for idle agents.

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"Recent shifts in the marketplace have shown how remote work can be equally successful. I believe the CXTalent platform has arrived at the right time and will allow companies to up their CX game by harnessing the power of this open talent marketplace. We are really excited to partner with Talkdesk on this initiative."

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Report

Talkdesk Named Best Practices Award Winner by Frost & Sullivan

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White Paper

Voice over VPN vs. Voice Over Cloud: A Side-by-Side Comparison

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Report

Gartner Evaluates Top Customer Service Technology Platforms

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Become a Talkdesk Partner

Be among a select group of BPO partners to expand your business opportunities around the globe.

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