If you’re running a legacy on-prem or first-generation cloud contact center, we know your pain—we’ve replaced many of them. With Talkdesk you’ll never have to stare at a seven-figure software upgrade again. With our heavy investment in R&D, we are constantly innovating to future-proof your business. Even better, you can start replacing your legacy system at your own pace. The best news of all? You’ll pay less for our modern contact center software than you’re paying for the maintenance on your outdated legacy system!
Talkdesk provides robust functionality, an open API framework, and 60+ out-of-the-box integrations to support a variety of business use cases. Powered by Talkdesk iQ, our AI-infused platform offers intelligent routing, reporting, analytics, context and mobile solutions to help you improve customer outcomes and maintain visibility across your entire business.
Talkdesk Global Communications Network™ is designed to minimize latency and support optimal call distribution for crystal-clear conversations, backed by industry-leading MOS scores. What’s more, Talkdesk offers an unprecedented 100% uptime SLA to keep you connected to your customers.
Talkdesk is committed to protecting customer data. Certified with SOC2 Type II, our solution is also GDPR compliant. We follow the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, Cloud Security Alliance (CSA), and PCI-DSS. Talkdesk PCI Payment offers customers a secure way to process sensitive credit card data.
In the unlikely event that an issue occurs, Talkdesk keeps customers informed with relevant information and provides accurate timeline estimates for issue resolution.
For every incident, we share a detailed post mortem with root cause analysis and next steps to mitigate the impact of similar issues, should they occur in the future.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.