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Talkdesk CXTalent™ helps you add certified customer experience (CX) talent that fits your needs through our curated network of top Business Process Outsourcers (BPOs). Whether you’re hiring 1 person or 1,000, CXTalent gives your business options to hire expert help and reduce overhead costs, while quickly scaling to meet your customers’ demand.

Build your best teams with help from Talkdesk.

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Consult with our dedicated CXTalent team to craft your customer experience staffing strategy. We’ll work with you to determine your goals, pair you with the perfect BPO partner, and ensure you get white-glove service at a preferred rate.

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The interface of the application its great for monitoring and handling all agents to improve productivity in real time.

Overall it is a good tool, it covers the basics, good reporting, good coverage, ease of use and it is pretty reliable, in the 18 months that we have used it, it has never failed.

The call quality is great. Talkdesk offers great integration options, all our required systems are integrated into TD natively.

Talkdesk is great for a Sales Organization that has to be on the phone all the time. Also, if you use Salesforce it is amazing that it can link calls straight to their account.

Talkdesk allows our company to call clients, track and record phone calls, and access voicemails using one platform. It also links with Salesforce to record data which is useful for tracking of daily calls. Having the ability to conduct conference calls and transfer calls also provides benefits other services may not offer.

Talkdesk is well suited to creating reports like the agent status report that shows the breakdown of the activities being performed by a team member. It helps determine whether the team member is trying to avoid his/her responsibilities or not.

The Talkdesk support team does an amazing job making sure issues are solved timely and requests are fulfilled in the best way.

It's suited when you want to route calls with different priorities, and when your customer service demands agents with different skills. Using the salesforce data dip we can quickly identify the type of client calling and assign a specific team to answer them or give them a higher priority on the waiting queue.

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Maximize your contact center performance with employee engagement

WFH edition: 5 traits to look for when hiring customer support agents

WFH edition: 5 steps on how to hire remote contact center agents

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Thanks - the Talkdesk Team.

Submit this form to schedule a meeting with our dedicated team for free. We will help you craft your CX staffing strategy and work with you to find the right plan or partner to achieve your customer experience goals.

Ready to evaluate your CX staffing strategy?

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Get started building your best teams with Talkdesk CX Talent. Hire expert help while reducing overhead and scaling to meet customer demand. Hiring made easy.

Talkdesk CXTalent.

Build your best teams with help from Talkdesk.

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