Contact Center Trends

The Pros and Cons of Call Center Outsourcing

The Pros and Cons of Call Center Outsourcing
by Shauna Geraghty

October 10, 2017

min read

Partner With The Industry's Leading BPOs with Talkdesk BPO Bridge

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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