SOLUTIONS PAR TYPE DE CENTRE DE CONTACT

Contact center solutions for business process outsourcers (BPOs).

Unlock the advantage of the AI-powered contact center platform built to deliver ROI for your customers. Partner with a reliable and scalable solution for your BPO contact center.

Business Process Outsourcing Map

Talkdesk pour les BPO.

Giving our BPO contact center partners the business agility to support their clients with always-on customer support. We also partner with BPO contact centers to bring their expertise and scale to our customers around the world.

Business Agility Demand Talkdesk Products

Agilité commerciale à la demande.

Talkdesk CX Cloud™ offers the broadest portfolio of cloud contact center applications on a single platform. CX Cloud gives you an immediate competitive advantage in terms of speed, operational efficiency, agility, and cost-effectiveness.

Contact Center Ai That Actually Delivers Roi Gen Ai

A Modern AI-Powered BPO Contact Center Platform.

AI that actually delivers ROI requires guardrails and monitoring tools to responsibly deploy and optimize for your clients. Our platform is built with no-code and low-code tools so BPO contact centers can rapidly bring differentiated value to their customers.

Partner Success Map

Votre partenaire pour le succès.

Notre mission est de vous offrir la meilleure expertise du secteur pour gérer les équipes de votre centre de contact. Pour le programme CXTalent™, nous collaborons avec un certain nombre de BPO afin d’améliorer notre technologie, notamment en misant sur des solutions de gestion des effectifs en échange d’une répartition des recettes en fonction des recommandations. Nous mettons également à disposition une plateforme d’économie à la tâche qui met en relation des professionnels avec les recruteurs des centres de contact. Vous souhaitez rejoindre l’équipe ?

« Les récents changements intervenus sur le marché ont prouvé que le télétravail pouvait être tout aussi efficace que le travail sur site. Je pense que la plateforme CXTalent est arrivée au bon moment et qu’elle permettra aux entreprises d’améliorer leur expérience client grâce aux possibilités offertes par cette réserve de talents. Nous sommes heureux de participer à cette initiative aux côtés de Talkdesk. »

Regalix

FAQ.

BPO stands for business process outsourcing. It refers to the practice of contracting specific business tasks or processes to a third-party service provider. Companies often outsource non-core functions such as customer support, human resources, accounting, IT services, and more to specialized BPO firms. BPO can be done domestically or internationally, known respectively as onshore, nearshore, or offshore outsourcing.

In a contact center, BPO refers to the practice of contracting out specific business processes related to handling customer interactions and services to a third-party service provider. This can include customer support, technical assistance, sales, and other related services. BPO contact centers are often used by companies to manage their customer interactions more efficiently and cost-effectively, allowing the company to focus on its core operations while the BPO provider handles customer support, technical assistance, and other related customer service tasks.

Choosing a BPO contact center has several benefits for businesses of any size. Firstly, outsourcing contact center services can be more cost-effective than handling them in-house, especially when considering labor costs in different regions or countries. Additionally, BPO contact centers specialize in customer service, employing skilled agents and utilizing advanced technology and tools to handle calls efficiently. BPO contact centers can scale up or down based on a contact center’s call volume on any given day, and they can provide 24/7 support for customers. Most of all, outsourcing contact center tasks allows companies to concentrate on their core competencies and strategic initiatives while leaving customer support and service to experts.

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