TALKDESK PLATFORM

Omnichannel

Talkdesk Omnichannel empowers contact centers to quickly identify, route and respond to high-profile customer support issues.

Meet Your Customers Anywhere

Engage with customers and prospects through the channel they prefer. Retain conversation context and personalize interactions even if interactions begin in one channel and end in another.

Engage with Customers in Their Preferred Channel

Increase satisfaction and engage with customers in their channel of choice. Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, social messaging and more.

See Actionable Insights Across All Channels

Gain a complete understanding of your team’s performance with centralized reporting across all interaction channels.

Simplify Communication with a Unified Interface

Service customer needs on any communication channel and move seamlessly from one channel to another within a single interaction. Agents have quick access to customer profile information, ensuring a responsive, personalized experience.

Launch a Chatbot in Minutes

Our intuitive chatbot builder allows you to automate routine customer inquiries, administer surveys, and identify interactions that need live agent support. If you can set up a social media profile, you can build a Talkdesk Chatbot. It’s that simple!

Experience the Most Innovative Cloud Contact Center Platform

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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