Modernize the self-service experience with conversational AI.
Offering convenient and effortless CX means happier customers who stay loyal to your business. Talkdesk Virtual Agent™ uses the perfect mix of automation and human interaction for a smoother self-service experience. Relieve agents from repetitive, simple queries and drive better customer engagement by directing interactions to voice and digital chat channels powered by conversational AI.
Intelligent intent detection to boost your first contact resolution rate.
Machine learning technology and natural language processing has reached a stage where it offers more effective interactions between AI and customers. Synchronize your conversational IVR with a chat or voice based self-service channel. The advanced capabilities of conversational AI means successfully resolving simple queries and increasing first contact resolution (FCR) rates.
Design business process automations for a better self-service experience.
Frictionless self-service experiences need to be synchronized with business process automations. Talkdesk Automation Designer™ operationalizes the design process with a no-code visual interface, making it easy for any business user, including frontline staff, to design automations.
We advocate a conversational design that does not trap end-users when queries require live agent support. You can use Talkdesk Studio™ to predefine escalation exits based on intent or sentiment triggers set up in Talkdesk Virtual Agent.
Provide reliable self-service with human-in-the-loop AI training.
Talkdesk AI Trainer™ enables non-technical staff to maintain and improve the Talkdesk Virtual Agent™ outputs. With a no-code AI training tool, gain the agility to fine-tune the accuracy of the self-service experience to solve customer issues without depending on data scientists.
Control the cost per interaction with automated customer service agents.
The Virtual Agent handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will seamlessly redirect customers to a human agent. Deploying a virtual agent means contact centers can offer a faster and frictionless customer service experience at a lower cost.