PLATFORM | USER EXPERIENCE
Talkdesk Workspace for accelerating customer service.
Talkdesk Workspace features.
Notification center
Alert users of recent events through a centralized notification feed.
Language selector
Let your employees personalize their Workspace with their language of choice.
Responsive design
Stay on track with always-on-top functionality that makes the Workspace simple to resize and move.
Custom themes
Customize the UI to the user’s taste and role while maintaining the intuitive layout and structure.
Personalize the interface to make work easy.
Talkdesk Workspace™ unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator. Improving the customer experience starts with improving the employee experience. Personalize the Talkdesk interface to match your company’s unique needs and speed time to resolution, build stronger relationships, and create more opportunities.
“Single pane of glass.”
Access CX Cloud™ applications, integrations, and AppConnect™ solutions in one window for a unified experience that accelerates resolution time and boosts productivity.
Personalized interfaces.
Organize essential information and actions to minimize complexity, and empower employees with multi-language and accessibility features.
Consistent omnichannel experience.
Reduce learning time and promote adoption with a consistent, familiar experience between channels, applications and integrations.
Accessible everywhere, from any device.
Login from a browser or via an easy-to-install desktop client with single sign-on. Extend customer service to on-the-go workers with mobile Workspaces optimized for smartphones and tablets.
Agent Workspace
Empower your agents, elevate your service!
Talkdesk Agent Workspace streamlines customer service by bringing together all essential CX tools and data in one intuitive platform. Industry-specific workspaces come pre-configured with integrations that make critical customer information available on any device.
