Deliver a superior customer experience with Talkdesk IVR software.
Maximize caller satisfaction with exceptional call quality, intelligent routing and customizable voice features. Talkdesk Agent Workspace unifies all the tools and data your agents need on a “single pane of glass”, providing streamlined workflows and rich customer context that empowers them to deliver personalized customer experiences that build loyalty and drive revenue.
Design customer journeys with ease.
Empower your frontline administrators with Talkdesk Studio, a self-service visual designer that allows you to orchestrate routing flows with clicks, not code.
"We selected Talkdesk over other cloud contact center solutions due to its robust Salesforce integration and global voice quality."
Make and receive calls from anywhere on the desktop with a lightweight web or desktop app.
Call disposition codes and notes
Add call summary notes and disposition codes to your call log and integrated CRM.
Talkdesk Local Presence
Maximize connect rates by automatically selecting the phone number that has the same area code or country code as the call recipient.