Contact Center Trends

What’s the Difference Between Omnichannel and Multichannel Customer Support?

What’s the Difference Between Omnichannel and Multichannel Customer Support?
by Shauna Geraghty

March 17, 2016

min read

8 Habits Support Professionals Need to Develop

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

We use cookies to improve your browsing experience. More information. Ok