Contact Center Trends

What’s the difference between omnichannel and multichannel customer support?

Lidia Tavares Dias
By Lídia Dias

0 min read

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Lidia Tavares Dias

Lídia Dias

Lídia is a marketing content writer that has been writing about banking and technology for the last few years. She believes in better, human-like digital experiences. When not writing, she’s probably cooking for her kids or reading crime books and thrillers.