Call Center Best Practices

What’s the Difference Between Omnichannel and Multichannel Customer Support?

What’s the Difference Between Omnichannel and Multichannel Customer Support?
by Shauna Geraghty

March 17, 2016

Call Center Best Practices

8 Habits Support Professionals Need to Develop

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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