OMNICHANNEL ENGAGEMENT | TICKETING SYSTEM
Never let a conversation go unresolved with a customer service ticketing system.
Transform conversations into positive business outcomes with Talkdesk Cases™, an omnichannel customer service ticketing system.
Keep track, collaborate, and resolve complex customer conversations — all in one place.
When it comes to customer support, more than one conversation is often needed to solve the issue. Keep the conversation going until the customer query is resolved with Talkdesk Cases. Incorporate a powerfully simple customer service ticketing system into your Talkdesk Digital Engagement™ solution to deliver more personalized omnichannel experiences at scale.
Enable your teams to work together in a single platform and collaborate more effectively to resolve complex customer issues faster, driving customer retention.
"Talkdesk Cases has revolutionized our customer service operations, improving our service levels by over 60%. Segmenting emails, prioritizing tasks, and adding internal notes while managing cases from a single interface have enabled our agents to respond quickly to customer inquiries and provide more personalized support."
Consolidate your business tools and increase productivity with a single platform.
Stop the hassle of managing multiple tools with an end-to-end customer service ticketing system. Enhance your customer service flows by leveraging a full integration with your contact center solution to provide your teams with the tools needed to manage complex customer follow-ups—all in one place.
Quick to deploy and cost-effective.
With Talkdesk Cases you can quickly leverage your contact center data and automate tedious, redundant, and repetitive tasks. A dedicated issue tracking removes friction from customer service workflows in no time.
"Talkdesk Cases has enabled us to monitor our SLAs, optimize essential team workflows, and accurately assess previously unquantifiable metrics such as voicemail response time, ultimately elevating our customer experience."
Features to boost collaboration and streamline workflows.
Develop a comprehensive understanding of your customers’ conversations to provide tailored experiences in a centralized workspace.
Speed up resolution time by promoting easy communication and collaboration for your teams to handle complex customer conversations.
Optimize efficiency by automating repetitive tasks and triggering time-based actions.
Foster a more streamlined approach to tracking, prioritizing, and responding to complex customer conversations with advanced filtering and customized case views.
Custom fields and case forms
Customize fields to align with your workflow and easily track the progress of each case.