CLOUD CONTACT CENTER SOFTWARE
Le Centre de Contact Cloud de Talkdesk alimenté par l'IA et Customer Experience Automation (CXA) réunis dans une seule suite puissante.
Deliver AI-powered omnichannel service tailored to your industry—and built to scale with you.
Results that speak for themselves.
Real stories from businesses transforming CX with Talkdesk cloud contact center.
Mettez fin au service client de mauvaise qualité grâce à la puissance de Talkdesk CXA.
Talkdesk aide les entreprises à fournir un service omnicanal sans faille et alimenté par l'IA. Notre plateforme de centre de contact cloud fiable, flexible et innovante inclut désormais Talkdesk Customer Experience Automation, libérant la puissance de l'IA automatisée pour transformer le service, les ventes et l'assistance dans l'ensemble de votre organisation.
Automatisez chaque étape du parcours client.
Our Talkdesk CX Cloud and Industry Experience Clouds platforms include Customer Experience Automation-powered AI agents to automate and scale service, sales, and support processes across the entire CX lifecycle. We’re putting powerful technology into the everyday tools that make customer service the best it can be.
Talkdesk cloud contact center software helps enterprises deliver seamless, AI-powered omnichannel service.
Talkdesk CX Cloud enables enterprises to provide AI-powered omnichannel service—with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Contact center solutions for every industry.
We know every industry is unique. That’s why we offer industry-specific cloud contact center solutions pre-integrated with core systems, featuring custom workflows, automation, and AI trained for industry expertise. AI agents handle common tasks and deflect calls, while pre-built processes automate agent work. No-code tools make it easy to configure and optimize without starting from scratch.
Services financiers.
Conçu pour répondre aux besoins uniques des banques en matière d’expérience client, notamment en ce qui concerne la gestion des comptes, les prêts, les paiements et les recouvrements.
Assurances.
Spécialement conçu pour unifier le parcours du client à travers le service des polices, des sinistres et des nouvelles affaires.
Healthcare Experience Cloud.
Pour les prestataires
Conçu pour répondre aux principales priorités des prestataires en matière d’accès aux patients, de services aux patients et de cycles de revenus.
Pour les organismes payeurs
Tailored to meet payers’ priorities across member engagement, service delivery, and cost management.
Retail Experience Cloud.
Pour les détaillants
Purpose-built as a contact center solution to unify the customer journey across digital and physical channels.
Talkdesk CX Cloud Government Edition.
Pour les entités gouvernementales et les établissements d’enseignement
Spécialement conçu pour répondre aux normes de sécurité les plus élevées en matière de confidentialité, d’intégrité et de disponibilité des informations.
Travel & Hospitality Experience Clouds.
Pour les prestataires du tourisme
Développé pour répondre aux exigences uniques des passagers, il est alimenté par des communications proactives, des intégrations prêtes à l'emploi avec les systèmes de tourisme essentiels (GDS, CRM, Loyalty) et des agents IA formés pour répondre aux besoins spécifiques du secteur du tourisme.
Pour les prestataires de services d'hôtellerie
Il est spécialement conçu pour renforcer les relations avec les clients et les fidéliser, grâce à un service cohérent de gestion des réservations, de réponse aux demandes de service de chambre et de personnalisation des séjours.
Commercial & Residential Services Experience Cloud.
Pour les prestataires de services sur site , y compris les réparations à domicile, la livraison d'eau, l'entretien des pelouses, les réseaux de franchise, etc.
Fournissez une assistance rapide, précise et personnalisée à chaque étape du parcours client. En unifiant la planification, la répartition, la facturation et les communications grâce à une automatisation intelligente, les prestataires de services accélèrent la conversion des clients potentiels, réduisent les coûts et renforcent la confiance.
An open platform with 70+ contact center integrations.
Maximize existing technology investments and increase business agility by integrating Talkdesk with your business-critical systems, such as CRM, collaboration, and core industry applications.
A trusted, flexible, and innovative enterprise cloud contact center platform.
Talkdesk a fait ses preuves dans la modernisation du service client grâce à son expertise approfondie du secteur et à une plateforme fiable et évolutive, au service d'entreprises clientes dans plus de 100 pays.
Tirez parti des meilleures ressources de service client du secteur.
Talkdesk supports your success with expert services, a connected community, and a global partner network.
Leader du marché.
As a recognized leader in cloud contact center solutions, Talkdesk combines industry expertise and cutting-edge technology to help organizations deliver world-class customer experiences.
G2 Grid® Scoring
Talkdesk nommé leader par G2 en solutions de centre de contact.
4,4 sur 5 étoiles
FAQ.
A cloud contact center is a customer service solution hosted in the cloud that manages interactions across channels like voice, chat, and email. It offers greater flexibility, scalability, and easy integration with other business tools.
Cloud contact center solutions facilitate the best customer experiences with omnichannel engagement, optimized calls, and other tools for improving customer interactions. They also enable contact centers to perform call monitoring and manage a distributed workplace of agents, leading to a better customer experience. In addition, cloud call center software can help companies manage their security compliance, set up standards and evaluations for improved agent performance, and more.
A cloud-based contact center is designed for today’s fast-paced world, meeting customer expectations for faster, higher-quality support. With features like integrations, centralized dashboards, security, and automation, a cloud-based solution like Talkdesk improves service quality while reducing long-term costs and saving time. It also enhances the agent experience by minimizing tech issues and enabling remote work from anywhere with an internet connection.
A cloud contact center solution can be implemented in a matter of weeks. This is a stark contrast from the setup time required for on-premise contact center solutions, which can require months of physical installation, provisioning, configuration, and deployment. In addition, adding new agents with a cloud contact center solution only takes a few minutes, while it often takes a few days (or weeks) for in-person call centers.
A cloud contact center platform integrates AI to automate tasks and improve customer experience. It uses AI-powered tools like self-service options, AI virtual agents, and customer experience analytics to enhance service quality and boost agent efficiency.
Businesses can boost customer satisfaction with a cloud contact center by adding features like automatic call distribution, interactive voice response (IVR), and multi-channel integration to streamline interactions. Talkdesk can also help improve backend operations, enabling more productive agents, real-time analytics, and reliable business continuity for a better overall experience.
Traditional contact centers rely on physical locations, making it harder to manage agents in today’s distributed, remote work environment. They often struggle to keep up with modern customer expectations and technology demands. A cloud contact center enables seamless customer engagement across remote teams without losing quality. Solutions like Talkdesk let managers monitor performance and support agents from a single, virtual platform.