Healthcare payers make member experience a competitive advantage.
Healthcare payers use Talkdesk to connect with their members across voice and digital channels, building relationships that improve outcomes and lower costs.
Introducing Talkdesk Payer Smart Service.
Your members expect and deserve easy access to their health information, guidance to make the best decisions about their care, and to feel supported by staff that understand them. The Talkdesk Payer Smart Service solution enables connected and convenient experiences by empowering staff and applying intelligent automation to the member journey.
Make every member touchpoint more meaningful.
Research shows member experience can vary widely, and suffers when staff are not empowered to help, channel preferences are not met, and self-service falls short. Engage members with synchronized, personalized and convenient experiences, using a channel mix that maximizes activation and better outcomes.
of health insurance members say their experience was less than seamless.
of members said poor customer service drove a negative experience, the most common reason cited.
of members who had a positive service experience with a payer cited knowledgeable agents as a key factor.
Source: Talkdesk Research™, Creating a better way for health plan member experience.
Build a true digital front door for members.
Disconnected channels, scattered information, and ill-equipped staff have left too many payers far behind member expectations. Raise the bar with a platform that orchestrates a journey that delivers value for you and your members.
Drive retention and quality improvement.
Managing emergent models of care and payment has made provider experience essential, while quality measures have never placed greater value on member experience. Protect member and network relationships from friction and frustration while leveraging self-service capabilities and smart proactive outreach.