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TALKDESK BLOG

5 considérations importantes pour une utilisation responsable de l'IA dans les centres de contact

Par Rei Kasai

Responsible Ai

Voyez ce qu'il y a d'autre de nouveau.

7 ways to improve customer experience

Tendances des centres de contact

7 ways to improve customer experience

Celia Cerdeira

Par Celia Cerdeira

IVR hacks that are killing your contact center performance

Intelligence artificielle

IVR hacks that are killing your contact center performance

By Crystal Miceli

5 important customer service skills in an AI contact center

Intelligence artificielle

5 important customer service skills in an AI contact center

Celia Cerdeira

Par Celia Cerdeira

Bringing generative AI to on-premises contact centers: Talkdesk Ascend Connect

Intelligence artificielle

Bringing generative AI to on-premises contact centers: Talkdesk Ascend Connect

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Customer service automation tools to improve the customer and agent experience

Tendances des centres de contact

Customer service automation tools to improve the customer and agent experience

Celia Cerdeira

Par Celia Cerdeira

Autonomous virtual agents: Soaring with Talkdesk Autopilot

Intelligence artificielle

Autonomous virtual agents: Soaring with Talkdesk Autopilot

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Celebrating inspirational women breaking barriers in CX

L’histoire d’un succès

Celebrating inspirational women breaking barriers in CX

By Amy Payne

The AI revolution in CX: Generative AI for customer support

Intelligence artificielle

The AI revolution in CX: Generative AI for customer support

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Best practices for customer service chatbots

Tendances des centres de contact

Best practices for customer service chatbots

Celia Cerdeira

Par Celia Cerdeira

Les 5 principaux obstacles à la transformation numérique dans le secteur bancaire

Services financiers et assurance

Les 5 principaux obstacles à la transformation numérique dans le secteur bancaire

Rahul Kumar

Par Rahul Kumar

9 effective customer retention strategies

Tendances des centres de contact

9 effective customer retention strategies

Celia Cerdeira

Par Celia Cerdeira

How to improve first contact resolution: A guide for managers

Tendances des centres de contact

How to improve first contact resolution: A guide for managers

Celia Cerdeira

Par Celia Cerdeira

Talkdesk

Talkdesk révolutionne le secteur

4 AI-powered tools for analyzing the voice of the customer

Intelligence artificielle

4 AI-powered tools for analyzing the voice of the customer

Celia Cerdeira

Par Celia Cerdeira

6 emerging contact center automation trends for 2024

Intelligence artificielle

6 emerging contact center automation trends for 2024

Celia Cerdeira

Par Celia Cerdeira

Modernizing customer experience KPIs with generative AI

Intelligence artificielle

Modernizing customer experience KPIs with generative AI

Celia Cerdeira

Par Celia Cerdeira

Healthcare contact center best practices for improved patient experiences

Santé et Social

Healthcare contact center best practices for improved patient experiences

Jim Burke

Par Jim Burke

6 cas d'utilisation de l'IA générative dans le service client

Intelligence artificielle

6 cas d'utilisation de l'IA générative dans le service client

Celia Cerdeira

Par Celia Cerdeira

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Retail et Service à la clientèle

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Shannon Flanagan Grey

By Shannon Flanagan

The ultimate guide to contact center workforce management using AI

Tendances des centres de contact

The ultimate guide to contact center workforce management using AI

Celia Cerdeira

Par Celia Cerdeira

L’histoire d’un succès

Talkdesk CX Innovators awards: 4 tips for customer experience innovation

By Amy Payne