Fully-featured, cloud-based solution for small and medium-sized contact centers.
Acheminez les appels entrants vers les agents en fonction des données de l’appelant, de la sélection SVI, des heures d’ouverture et des compétences des agents afin d’optimiser l’expérience de chaque appelant.
- IVR · Studio
IVR · Studio
Implement calls flows simply and without the need for coding. Design, build and deliver the most intricate customer journeys with clicks not code.
- Tableaux de bord en temps réel - En direct
Tableaux de bord en temps réel - En direct
Customize dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.
- Business Intelligence · Explore
Business Intelligence · Explore
Historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360 degree view of contact center performance.
- Industry's deepest Salesforce integration
Industry's deepest Salesforce integration
Data dips - screen pops, pre-built automations, omnichannel integration, reports & dashboards built into Salesforce, intelligent routing (e.g., route to case owner, lead owner), and IVR (Studio) integration with Salesforce Lightning Flows to trigger and automate actions.
- Plus de 60 intégrations prêtes à l'emploi
Plus de 60 intégrations prêtes à l'emploi
Integrations with other CRM, Helpdesk & collaboration tools including ServiceNow, Zendesk, Teams, Slack, Zoom & more.
- Plus de 80 partenaires AppConnect
Plus de 80 partenaires AppConnect
Extend your contact center capabilities with 1-click access to powerful best-in-breed apps that you can trial for 30-days free.
- Mood Sentiment
Agent indicates customer sentiment in Agent Desktop during wrap-up, based on their assessment. Available as Beta functionality in US, UK, and Canadian markets.
- Guardian Standard
Prevent fraud and protect your customers' data from security threats with a native cloud contact center security solution. Take control of your security management to effectively mitigate the risk against data leakage, fraud, identity theft, and privacy-related breaches.
- Connections Standard
Simple integration of the Talkdesk platform with virtually any external system with ‘clicks not code’.
For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.
- Everything in Professional
- Mobile Agent (Android & iOS)
Mobile Agent (Android & iOS)
Empower your service agents & sales reps to handle both inbound & outbound calls any time, anywhere. Extend the availability of your team and provide flexibility with after-hours or part-time staffing options.
- Real-time & historical reporting APIs
Real-time & historical reporting APIs
Maximize your real-time & historical contact center interaction data by incorporating it into any reporting system.
Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback. Gain the insights needed to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.
- Fonctions du studio
Fonctions du studio
Extend routing functionality using a built-in low code editor that offers customization and agility.
For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee.
- Everything in Professional Plus
- Temps de disponibilité de 100 % garanti par SLA
Temps de disponibilité de 100 % garanti par SLA
Enterprise Edition offers an unprecedented 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS.
- Custom report & dashboard creation
Custom report & dashboard creation
Create custom reports and dashboards and get a bespoke view of your contact center data. Use custom calculations to mix & blend more that 900 values to define new measures and report on virtually any metric.
- All APIs
Use a variety of easy-to-implement APIs and SDKs to connect and synchronize other applications (e.g., custom systems, CRM, helpdesk, chat system, e-commerce shopping cart, mobile app, etc.), with your contact center.