CLOUD CONTACT CENTER SOFTWARE
Eine Suite, die alles vereint: Talkdesk Cloud Contact Center & Customer Experience Automation (CXA) mit KI-Power.
Deliver AI-powered omnichannel service tailored to your industry—and built to scale with you.
Results that speak for themselves.
Real stories from businesses transforming CX with Talkdesk cloud contact center.
Beenden Sie schlechte Kundenbetreuung mit der Kraft von Talkdesk CXA.
Talkdesk unterstützt Unternehmen bei der Bereitstellung eines nahtlosen, KI-gestützten Omnichannel-Service in großem Umfang. Unsere vertrauenswürdige, flexible und innovative Cloud-Contact-Center-Plattform umfasst jetzt Talkdesk customer experience automation, die die Leistungsfähigkeit automatisierter KI freisetzen, um Service, Vertrieb und Support in Ihrem gesamten Unternehmen zu transformieren.
Automatisieren Sie jeden Schritt der Customer Journey.
Our Talkdesk CX Cloud and Industry Experience Clouds platforms include Customer Experience Automation-powered AI agents to automate and scale service, sales, and support processes across the entire CX lifecycle. We’re putting powerful technology into the everyday tools that make customer service the best it can be.
Talkdesk cloud contact center software helps enterprises deliver seamless, AI-powered omnichannel service.
Talkdesk CX Cloud enables enterprises to provide AI-powered omnichannel service—with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Contact center solutions for every industry.
We know every industry is unique. That’s why we offer industry-specific cloud contact center solutions pre-integrated with core systems, featuring custom workflows, automation, and AI trained for industry expertise. AI agents handle common tasks and deflect calls, while pre-built processes automate agent work. No-code tools make it easy to configure and optimize without starting from scratch.
Finanzdienstleistungen.
Konzipiert für die CX-Anforderungen von Banken inklusive Kontoverwaltung, Kreditvergabe, Zahlungen und Inkasso.
Versicherung.
Speziell für die Vereinheitlichung der Customer Journey in den Bereichen Vertragsbetreuung, Schadensabwicklung und Neugeschäft entwickelt.
Healthcare Experience Cloud.
Für Gesundheitsdienstleister
Konzipiert, um die wichtigsten PX-Prioritäten von Gesundheitsdienstleistern in den Bereichen Patientenzugang, Patientenservice und Umsatzzyklen zu erfüllen.
Für Kostenträger
Tailored to meet payers’ priorities across member engagement, service delivery, and cost management.
Retail Experience Cloud.
Für Einzelhändler
Purpose-built as a contact center solution to unify the customer journey across digital and physical channels.
Talkdesk CX Cloud Government Edition.
Für Behörden und Bildungseinrichtungen
Speziell entwickelt, um die höchsten Sicherheitsstandards für Vertraulichkeit, Integrität und Verfügbarkeit von Informationen zu erfüllen.
Travel & Hospitality Experience Clouds.
Für Reiseanbieter
Entwickelt, um die spezifischen Anforderungen von Reisenden zu erfüllen – mit proaktiver Kommunikation, vorgefertigten Integrationen in geschäftskritische Reisesysteme (GDS, CRM, Loyalty) sowie KI-Agenten, die gezielt für reisespezifische Anforderungen trainiert wurden.
Für Anbieter im Gastgewerbe
Speziell entwickelt, um nachhaltige Gästebeziehungen aufzubauen und Loyalität zu stärken – durch nahtlosen, konsistenten Service bei Reservierungen, Roomservice-Anfragen und der personalisierten Gestaltung von Aufenthalten.
Commercial & Residential Services Experience Cloud.
Für Anbieter von Vor-Ort-Services (einschließlich Hausreparaturen, Wasserversorgung, Gartenpflege, Franchisenetzwerken und mehr).
Bieten Sie schnelle, präzise und personalisierte Unterstützung in jeder Phase der Customer Journey. Durch die intelligente Automatisierung und die Zusammenführung von Terminplanung, Einsatzsteuerung, Abrechnung und Kommunikation beschleunigen Serviceanbieter die Lead-Konvertierung, senken Kosten und schaffen Vertrauen.
An open platform with 70+ contact center integrations.
Maximize existing technology investments and increase business agility by integrating Talkdesk with your business-critical systems, such as CRM, collaboration, and core industry applications.
A trusted, flexible, and innovative enterprise cloud contact center platform.
Talkdesk kann auf eine nachweisliche Erfolgsbilanz bei der Modernisierung des Kundendienstes verweisen und verfügt über fundierte Branchenkenntnisse sowie eine zuverlässige und skalierbare Plattform, die Unternehmenskunden in über 100 Ländern bedient.
Nutzen Sie die branchenbesten Contact-Center-Ressourcen.
Talkdesk supports your success with expert services, a connected community, and a global partner network.
Marktführend.
As a recognized leader in cloud contact center solutions, Talkdesk combines industry expertise and cutting-edge technology to help organizations deliver world-class customer experiences.
G2 Grid® Scoring
Talkdesk als G2 Leader im Bereich Contact Center Software ausgezeichnet.
4.4 von 5 Sternen
FAQs.
A cloud contact center is a customer service solution hosted in the cloud that manages interactions across channels like voice, chat, and email. It offers greater flexibility, scalability, and easy integration with other business tools.
Cloud contact center solutions facilitate the best customer experiences with omnichannel engagement, optimized calls, and other tools for improving customer interactions. They also enable contact centers to perform call monitoring and manage a distributed workplace of agents, leading to a better customer experience. In addition, cloud call center software can help companies manage their security compliance, set up standards and evaluations for improved agent performance, and more.
A cloud-based contact center is designed for today’s fast-paced world, meeting customer expectations for faster, higher-quality support. With features like integrations, centralized dashboards, security, and automation, a cloud-based solution like Talkdesk improves service quality while reducing long-term costs and saving time. It also enhances the agent experience by minimizing tech issues and enabling remote work from anywhere with an internet connection.
A cloud contact center solution can be implemented in a matter of weeks. This is a stark contrast from the setup time required for on-premise contact center solutions, which can require months of physical installation, provisioning, configuration, and deployment. In addition, adding new agents with a cloud contact center solution only takes a few minutes, while it often takes a few days (or weeks) for in-person call centers.
A cloud contact center platform integrates AI to automate tasks and improve customer experience. It uses AI-powered tools like self-service options, AI virtual agents, and customer experience analytics to enhance service quality and boost agent efficiency.
Businesses can boost customer satisfaction with a cloud contact center by adding features like automatic call distribution, interactive voice response (IVR), and multi-channel integration to streamline interactions. Talkdesk can also help improve backend operations, enabling more productive agents, real-time analytics, and reliable business continuity for a better overall experience.
Traditional contact centers rely on physical locations, making it harder to manage agents in today’s distributed, remote work environment. They often struggle to keep up with modern customer expectations and technology demands. A cloud contact center enables seamless customer engagement across remote teams without losing quality. Solutions like Talkdesk let managers monitor performance and support agents from a single, virtual platform.