Workforce Engagement

Agent Workspace.

All the tools and data your service and support staff need at their fingertips.

Agent Workspace.

Exceptional customer experiences start with exceptional agent experiences.

Talkdesk Agent Workspace unifies all the CX applications and information agents need on a “single pane of glass”, empowering them to work more efficiently and effectively. It’s accessible from anywhere on any device, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue.

A one-stop shop for customer conversations.

A one-stop shop for customer conversations.

Manage all voice and digital customer conversations with a single, unified interface wherever customers are located. Critical information and customer context are directly accessible every step of the way, while Talkdesk Agent Assist™ provides real-time recommendations, task automations, and next best actions — ensuring the optimal customer experience, every time.