Talkdesk for ServiceNow unifies the agent experience and ensures data is consistent and up-to-date by providing deep integration between your contact center and service desks.
With Talkdesk, agents can make and receive calls from anywhere on the desktop and continue to log call data to ServiceNow. Talkdesk screen pops display customer information before agents pick up the phone so they can deliver more personalized experiences.
Leverage Talkdesk’s automation to build time-saving workflows that create ServiceNow records and manage user, incident, and case creation. Eliminate repetitive tasks and improve agent efficiency.
