Increase efficiency with time-saving automation.
Triggered by contact center events, Talkdesk automation can perform a wide range of Zendesk tasks such as ticket creation, contact updating, data entry, and more. Automation can increase your team’s efficiency by 25-30%, giving agents more time to focus on what matters most: your customers.
Strengthen relationships with personalized service.
Leverage both customer details and context to tailor every conversation. Talkdesk Zendesk Connector provides an at-a-glance look at the customer’s history as soon as the call is received. Agents can drill down into a customer’s Zendesk record and personalize their conversations for increased engagement.