Solving the skills shortage with a purpose-driven agent experience

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Contact centers are the interface between a company and its customers and the heart of customer service. It’s crucial that they attract and retain the best talent to provide memorable customer experiences; however, that’s quite hard to achieve due to the high levels of agent turnover. Contact center agent shortage is a challenge. The simple fact is: It’s hard to attract and retain talented agents.
A job is no longer just a financial contract between two parties. Contact center agents don’t want to be doing the same basic, repetitive work, they need to have a sense of purpose in their role. Meet the challenge of contact center agent shortage by empowering staff with the right tools and most innovative technology to engage contact center agents and elevate the employee experience.
Download the webinar recording to learn how AI and automation help to address  the challenges of contact center agent shortage.

Fill out the form to watch the recording.

side_form

Jay Gupta

Stan Gibson

people

Bringing generative AI to healthcare through the contact center

5 benefits of an AI-powered insurance contact center solution

How artificial intelligence helps businesses modernize customer engagement

Should customer service leaders fear ChatGPT?

card_related

Register and watch the Solving the Skills Shortage with a Purpose-Driven Agent Experience Webinar.