Contact centers are the interface between a company and its customers and the heart of customer service. It’s crucial that they attract and retain the best talent to provide memorable customer experiences; however, that’s quite hard to achieve due to the high levels of agent turnover. Contact center agent shortage is a challenge. The simple fact is: It’s hard to attract and retain talented agents.
A job is no longer just a financial contract between two parties. Contact center agents don’t want to be doing the same basic, repetitive work, they need to have a sense of purpose in their role. Meet the challenge of contact center agent shortage by empowering staff with the right tools and most innovative technology to engage contact center agents and elevate the employee experience.
Download the webinar recording to learn how AI and automation help to address the challenges of contact center agent shortage.
