Talkdesk Agent Desktop - Workforce Engagement

Workforce Engagement

Agent Desktop

Empower your agents to deliver a great customer experience.

Make Every Interaction Easy and Personal

Talkdesk Agent Desktop provides all the tools and context your agents need for more personalized and productive conversations with your customers. It’s easy to use and accessible from anywhere, so your agents can deliver a great experience no matter where they’re located or what device they’re using.

At Your Fingertips

Leverage click-to-call from any website and receive desktop alerts whenever calls are received, eliminating the need to search through browser tabs and ensuring agents never miss an opportunity to engage.

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Start Instantly

Agent Desktop takes only seconds to become your agents’ favorite tool. Its intuitive interface lets them get started with minimal training, saving time and money.

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"I can add an agent in 15 seconds and there is no learning curve. We already hire agents who want to provide an excellent customer experience. They don’t have to waste time thinking about how to use the phone system with Talkdesk. It just works."

MEGAN HAMILTON, CUSTOMER SERVICE MANAGER, ZUMIEZ

Seamlessly Integrated

Out-of-the-box integrations with Salesforce, Zendesk, ServiceNow and other leading solutions automatically log calls and notes made in Agent Desktop directly to your CRM or helpdesk system, improving agent efficiency and data consistency.

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Context-Aware

Collect and present real-time data from third-party systems and customer touchpoints to drive highly personalized conversations and increase agent productivity.

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Work From Anywhere

Agent Desktop has softphone technology and a browser-based option, making it possible for agents to handle interactions from anywhere, so you can operate remote teams and quickly scale to meet customer demand.

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"Talkdesk works well with remote teams. For example, as a training specialist, when I am onboarding new hires, I can have them download, register and learn how to use the program within an hour, and they are able to take calls."

EMILY DONOHOE, TRAINING SPECIALIST, HOTEL TONIGHT

Other Talkdesk Tools Your Agents Will Love

Mobile Agent

Give agents the flexibility to handle both inbound and outbound calls any time, anywhere.

Learn More

Agent Assist

Empower your agents with a personalized AI-powered assistant that listens, learns and assists in every conversation.

Learn More

Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

23 days ago

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez

3 days ago

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana

25 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

9 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

22 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

27 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

29 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

30 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

today

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

today

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

1 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

2 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

2 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

2 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

2 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

3 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

4 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

4 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

4 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

4 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

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Agent Desktop

Make Every Interaction Easy and Personal

At Your Fingertips

Start Instantly

"I can add an agent in 15 seconds and there is no learning curve. We already hire agents who want to provide an excellent customer experience. They don’t have to waste time thinking about how to use the phone system with Talkdesk. It just works."

Seamlessly Integrated

Context-Aware

Work From Anywhere

"Talkdesk works well with remote teams. For example, as a training specialist, when I am onboarding new hires, I can have them download, register and learn how to use the program within an hour, and they are able to take calls."

Other Talkdesk Tools Your Agents Will Love

Mobile Agent

Agent Assist

Hear Why Our Customers Love Talkdesk

Works well new mobile app is exciting…

Talk desk is a great tool for our…

Talkdesk has made our jobs easier!

Very good

The connection is very good and I do…

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

Related Resources

How to Increase Call Center Agent Productivity

7 Key Challenges That Hinder Agent Performance

5 Ways to Empower Agents and Transform Contact Center Performance

Experience the Cloud Contact Center for Innovative Enterprises