Providing a great customer experience doesn’t have to be complex. The little things go a long way, and the big things can turn a happy customer into a brand advocate for life. With the right tools at your fingertips, achieving this is as easy as pressing 1 for sales and 2 for support. Talkdesk’s cloud contact center is easy to implement and easy to use, so you can get up and running right away. We help growing businesses like yours thrive in the new era of customer experience.
Your business moves fast, so you need tools that keep up. Talkdesk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.
Your agents are best utilized when they’re helping solve customer needs. Talkdesk makes it possible to reduce manual, repetitive tasks, so agents are free to focus on providing a great experience.
Your business is running at its best when all teams — not just those that are customer-facing — are communicating effectively. Talkdesk thrives as a back office phone system for internal IT, HR, marketing and finance teams.
You’re already using a suite of cloud solutions, but are they all talking to each other? Talkdesk deeply integrates with modern business tools, including Salesforce, Zendesk and Slack, to put contextual customer information at your agents’ fingertips.
Rely on a contact center investment that meets your needs now — and in the future. Talkdesk offers enterprise-grade capabilities that support your journey from contact center to customer engagement center.
Make and take calls from anywhere on the desktop. Leverage screen pops, click-to-call and more.
Reach customers on the digital channel of their choice, including email, messaging and chat — any time, anywhere.
Configure Talkdesk to automatically trigger events in connected applications to save reps valuable time.
Help customers help themselves. Offer IVR speech recognition, chatbots and a knowledge base to deflect common questions.
Maintain a real-time view of the contact center to take immediate action. Custom reports and dashboards put you in control of your data.
Take a data-driven approach to optimizing your contact center with flexible filtering, scheduling, and customization options.
Connect reps with callers quicker and more effectively with an intelligent outbound dialer that boosts efficiency and promotes better quality conversations.
Integrate with modern business tools like Salesforce, Zendesk and Slack with a few simple clicks — no coding required.
Power your mobile workforce. Support on-the-go and part-time agents with a native iOS and Android app.
Route callers to the agent best suited to address their needs based on real-time, contextual data.
Every call matters. Talkdesk’s cutting-edge architecture ensures pristine call quality — so you always make a great impression.
We’ve got your back. Talkdesk offers the industry’s first and only 100% uptime SLA, keeping you connected to your customers.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.