EMPLOYEE COLLABORATION | BUSINESS PHONE SYSTEM

Talkdesk cloud business phone system to enable better employee collaboration.

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Communicate anywhere, unify your contact center operations, increase business agility, and drive better customer experience with Talkdesk Cloud. Discover new virtual functionality and state-of-the-art reporting and management that is not available with a traditional phone system.
Talkdesk Phone is a business phone system natively built on a leading cloud contact center platform, reducing costs, unifying technologies, and increasing business agility across the entire organization.

A business phone system powered by Talkdesk.

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Get your teams talking with mobile and desktop apps that integrate with your employee directory and your personal contacts so that you can make and receive calls anywhere in the world you do business.

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Gain a holistic view of all voice interactions across every department with unified reporting and effortlessly manage all users, numbers, and devices from a unified interface. Realize significant cost savings and benefit from the simplicity of managing everything on a single platform and a single user experience.

Leverage the benefits of a leading CX cloud platform to extend advanced contact center technology to business communications users and increase business agility across the entire organization.

We’ve taken the insights we learned from the contact center to deliver a cloud business phone system for better customer experiences. For you, this means faster help for complex customer interactions, increased workforce productivity, and better sharing of scattered insights to build a culture of customer obsession.

Bring your tools and people together to build a better customer experience, making it easy to orchestrate talent and expertise across your company to drive key business outcomes.

Ensure all business calls are protected with end-to-end voice encryption. One administration interface covers all your contact center and telephony needs.

Encrypted secure voice

Make collaboration across departments effortless with an integrated directory and conference calling.

Multi-party conferencing

Manage voicemails, view call history, and return calls directly from the app on your preferred device.

Voicemail and call history

Support a hybrid workforce and work from anywhere using native mobile and desktop apps or a browser.

Mobile and desktop applications

Leverage existing investments in traditional desk phones with native support for standard SIP-based VOIP devices, analog to SIP gateways and paging systems.

Hardware interoperability

Easily manage numbers, onboard users and streamline business processes through one administration interface for all your contact center and telephony needs.

Unified simple admin

Safely and efficiently make emergency calls from any location and maintain legislative compliance.

E911

Receive incoming calls and make outgoing calls to anyone anywhere in the world with Talkdesk Numbers and Talkdesk Minutes.

Global PSTN reach

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A cloud phone system manages a contact center’s operations from a virtual system, using an internet connection to connect to the cloud provider’s data center. It is a better solution for business communications, as compared to a private branch exchange (PBX) system, because it is lower cost, better for employee collaboration, and more feature-rich.

Voice over internet protocol (VOIP) and IP telephony are two different names for the same technology. It facilitates phone calls over the internet, as opposed to using the public switched telephone network (PSTN), which is also known as plain old telephone service (POTS). VOIP is a better option than POTS because it can facilitate long-distance calls at an affordable price, and does not require companies to purchase, install, and maintain expensive, on-premise phone equipment.

What is the difference between VOIP and IP telephony?

There are several cloud-based phone systems on the market. As you search for the best fit, look for the following characteristics:
<ul>
<li>Central platform for reporting and recording information on calls.</li>
<li>Adaptable interface for calling on any device, anywhere in the world.</li>
<li>Real-time shortcuts and suggestions for streamlining customer interactions.</li>
<li>End-to-end voice encryption and security compliance certifications.</li>
<li>Unified, simple admin interface for making company wide changes, monitoring agent performance, and more.</li>
</ul>

What is the best cloud phone system for you?

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Improve CX via employee collaboration

How unified communications and contact center integration drives business success

How remote, hybrid, and distributed teams crush their CX goals with an integrated cloud business phone system

Talkdesk rolls out full support for SHAKEN/STIR

What is employee collaboration and its impact on customer experience

How to enable employee collaboration to drive customer obsession

How better employee collaboration drives better CX

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Encourage employee collaboration with a modern business phone system, powered by Talkdesk Phone and natively built on our leading cloud contact center.

Talkdesk cloud business phone system to enable better employee collaboration.

A business phone system powered by Talkdesk.

Communicate anywhere on any device.

Simplify everything.

Increase business agility.

Drive customer obsession.

Promote employee collaboration.

Every feature you need to get work done.