Make it easy for your customers to get the right answers and solve problems at every touch point with intelligent apps that understand who they are and what they want to accomplish.
Chatbots scale easily, offering a range of interaction types from simple text and menus to conversations using natural language processing. Deploy them on any text channel like SMS, chat, social networks and messaging apps with focused, easy to adopt use cases to deflect from live agents.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
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