CUSTOMER ENGAGEMENT

Self-Service

Empower your customers anytime, anywhere with AI-powered self service.

Give Customers What They Want: Intelligent, Personalized and Conversational Self-Service

Make it easy for your customers to get the right answers and solve problems at every touch point with intelligent apps that understand who they are and what they want to accomplish.

Service Your Customers 24/7 With a Virtual Agent

Strengthen CSAT/NPS with an intelligent customer assistant that delivers the answers customers need, whenever they need them, while intelligently escalating complex issues to live agents.

Supercharge Self-Service with AI-Infused Knowledge

Talkdesk Guide is an AI-powered self-service knowledge base that transforms the way businesses organize and provide answers and information to their customers and agents.

"The trend of customers assigning their endless digital activities to their virtual personal assistants (VPAs), chatbots and other self-service tools will grow over the next 10 years."

Gartner

Easily Create Effective Call Flows

Studio provides a clear visual of the customer journey, all while enabling non-technical stakeholders to create intelligent, context-driven IVR flows that deliver a friction-free customer experience.

Embrace Conversational Text Channels

Chatbots scale easily, offering a range of interaction types from simple text and menus to conversations using natural language processing. Deploy them on any text channel like SMS, chat, social networks and messaging apps with focused, easy to adopt use cases to deflect from live agents.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 773 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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