Travel, Recreation and Leisure
Greater Service level Insight
Launched in 2011, HotelTonight is an online travel agency that partners with top-rated hotels to provide each day’s best deals on available rooms. Their deals are not just available to book for tonight, but also for tomorrow and beyond. Their goal is to help their customers turn an average night into a “tonight” they’ll always remember.
Emily Donohoe, Training Specialist, HotelTonight
HotelTonight’s contact centers are completely remote, allowing them to provide support 24 hours a day. With Talkdesk, HotelTonight is able to easily onboard new agents at any of their contact centers in less than an hour. Talkdesk for Zendesk provides their support teams with the necessary information to help them deliver exceptional and personalized customer experiences.
HotelTonight is able to onboard new agents onto Talkdesk within an hour and leverages the integration with Zendesk to improve agent efficiency and deliver amazing customer experiences.