Make timely and better-informed decisions to drive contact center performance with Talkdesk Live. Customize dashboards, set alarms and share live performance metrics to track your KPIs in real-time and motivate teams to deliver an outstanding customer experience.
Leverage a library of pre-built dashboards to quickly visualize the most relevant insights.
Create fully customized dashboards with only a few clicks.
Display all your relevant metrics for everyone to see on any screen.
Don’t miss a single issue by setting conditional rules for real-time alerts.
Gather essential information regarding each interaction and drop-in on live calls to coach agents in real-time with Call Barging.
Drive customer experience excellence by integrating real-time contact center data in your core systems (e.g., CRM, BI).
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.