Your outbound call center strategy can be the key to improving customer loyalty and retention, accelerating new customer acquisition, driving operational efficiency and reducing cost. Outbound Dialer empowers your organization with both agent-assisted and agentless modes, across both voice and digital channels, for more personalized, proactive customer engagement.
Predictive dialing can increase the number of outbound calls reps make by 200-300%. Drive more revenue by bumping connect rates from 5 to 15 an hour!
This productivity comes from the ability to intelligently pace outbound call volume and filter out unproductive calls, such as voicemail, busy signals and no answers.
With Salesforce Dialer integration, your reps can focus on the connections that count. Reps can dial down a list sequentially (power and preview dialing options) to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual click-to-calling.
Proactive, personalized and automated communications via voice or SMS creates stronger customer relationships while decreasing inbound call volume and saving money. It’s the perfect tool for fraud alerts, appointment reminders, shipping status updates, delivery confirmations and much more.
Ensure reps are connecting with the right prospects at the right time. CSV uploads or push records from your CRM via API.
Run multiple campaigns at once, each with its own strategy and settings.
Define the best time to reach out to your audience, across multiple timezones. Stay both compliant and productive.
All attempts, record and campaign reporting is available via Talkdesk Explore.
Dial down a list to keep an efficient cadence of outbound interactions and avoid the inefficiency of manual dialing.
Send proactive notifications using either phone or SMS channels.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.